Operation Tech Support

What Does a Tech Support Person Do?

The role primarily involves assisting field technicians with remote programming and testing of devices installed during the work day, providing remote service for clients via Zoom or secure VPN connections, and delivering desktop support, firmware updates to IoT devices, and routine maintenance.

• Assist field technicians with remote programming and testing of installed devices.
• Provide remote client service through Zoom sessions or secure VPN connections.
• Deliver computer desktop support and install security or video software.
• Perform routine firmware updates on IoT devices.
• Guide clients through device functions on alarm keypad, app, or computer.
• Program functions and rules for alarm, access, video systems, or IoT devices.
• Send electronic manuals for client records.
• Document and bill work.

• GED or high‑school diploma.
• Valid driver’s license.
• Basic networking knowledge.
• Good, quick learning ability.
• Optional higher education:
  Bachelor’s or associate degrees in Electrical Engineering, IT, or Computer Networking.
• Optional certifications:
  Microsoft Certification, networking and router courses, training under Microsoft and other manufacturers.

• Foundational networking knowledge.
• Proficiency with remote meetings (Zoom, Teams).
• Strong written and verbal communication.
• Strong analytical and problem‑solving skills.

The average annual compensation in Oregon and Southwest Washington is $36,900. Working for a company in Oregon with project‑ready clients yields $17 to $24 per hour, depending on experience and certifications held.

Experience can lead to advancement into roles such as LEA Technician Apprentice, LEB Technician Apprentice, IoT/Networking positions, Project Manager, or Operations Manager.

As a Tech Support person at a 4security.org member company you are continuously introduced to new technologies, improving career opportunities.