Student Technology Assistant

Responsibilities

• Respond promptly to Student Tech Support inquiries across multiple contact channels:
  In-Person, Phone, Email, Chat, and Service Desk tickets.
• Troubleshoot computer hardware and software issues, research answers, and guide corrective steps.
• Describe and document interactions and troubleshooting steps in Sys Aid Service Desk tickets.
• Follow established Student Tech Support procedures and Computer Lab protocols.
• Maintain security and educational atmosphere of computer lab.
• Provide excellent customer service to all students, faculty, staff and guests.
• Communicate effectively both orally and in writing.
• Stay current on job‑related assignments and training.
• Perform other duties as assigned by supervisor.

• Ability to communicate effectively with students, staff, and faculty from diverse backgrounds.
• Ability to manage conflicts within and/or between groups and to work in a team environment.
• Ability to be accurate and detail oriented.
• Ability to remain flexible and do different tasks on a daily basis.
• Ability to provide consistent and dependable customer service.
• Ability to develop strong working relationships with people from different cultural backgrounds and other aspects of human diversity.
• Ability to use software programs and database systems which include Microsoft Office Suite, email, website editing, basic desktop publishing, and modern office equipment.
• Knowledge of computer hardware, software and systems.

• HS diploma or GED.
• Basic knowledge of computers, Internet, COCC email, and MS Office.

• Successfully completed or enrolled in CIS 120:
  Computer Concepts.

Regular office hours are established between 8 am – 5 pm during the workweek. A flexible work schedule, including nights and weekends may be necessary due to the nature of the responsibilities. Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods.

Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25 lbs. All individuals are required to perform essential functions with or without reasonable accommodation.

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment.

Persons with questions about this statement should contact Human Resources at  or the Vice President for Student Affairs at .

• Resume/Vitae
• Cover Letter

• Letter of Recommendation 1
• College Transcript 1 (unofficial)
• US Military DD 214
• License or Certification

Human Resources
Newberry Hall
Bend, OR 97703

MyHR