IT Operations Manager

SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.

IT Operations Manager oversees the M365 Systems Administration team and the day-to‑day operations, work management, and continuous process improvement of the IT Operations function. The position requires excellent leadership and team building skills, as well as a deep and broad knowledge of the Microsoft 365 stack, including Entra , M365, Teams, SharePoint, and One Drive. The IT Operations Manager will drive operational efficiency across IT service and work management practices, own the enterprise endpoint patch management program and IT change management process at the leadership level, and collaborate closely with the IT Infrastructure & Cloud Operations Manager and the security team on shared infrastructure, identity, and compliance concerns.

This role can be based full‑time in our office in San Diego, CA, Bend, OR, or Edison, NJ. Specific location details and expectations will be discussed during the interview process.

Position: IT Operations Manager – M365

• Establish team goals, conduct performance reviews, and support the professional development of team members.
• Oversee the day-to‑day operations of the M365 Systems Administration team, managing and optimizing the Microsoft 365 stack (M365, Entra , Teams, SharePoint, One Drive) to support the modern workplace.
• Own the IT change management process for M365 and endpoint changes, ensuring risk assessments and rollback plans are documented and presented for approval prior to production deployment.
• Drive operational efficiency and continuous process improvement across IT work management practices, including ticketing, request fulfillment, and SLA performance within Fresh service and Jira.
• Collaborate closely with the IT Infrastructure & Cloud Operations Manager and team on shared concerns such as identity, security, and cross‑team dependencies.
• Collaborate with various stakeholders across the organization to understand business needs and translate them into technical requirements.
• Analyze continuously the current processes, technologies, and vendors to identify areas for improvement and/or changes.
• Ensure that all projects are completed on time, within budget, and to the highest quality standards.
• Stay up to date with emerging technologies and industry best practices in the Microsoft 365 and modern workplace ecosystem to keep the company’s environment innovative and competitive.
• Develop and maintain IT policies, SOPs, and runbooks, ensuring compliance with industry standards and regulatory requirements.
• Participate in the development and management of the departmental budget, ensuring resources are allocated effectively.
• Evaluate and recommend new technologies and tools that can improve the efficiency and effectiveness of the IT department.
• Support M&A integration activities for the Microsoft 365 workstream, including tenant migrations, user provisioning, and Intune policy alignment for acquired entities.
• Build and maintain executive‑level dashboards and reporting on patch compliance, ticket metrics, and SLA performance to support leadership visibility.
• Plan and document activities necessary to ensure business continuity for M365 and SaaS‑based systems in the event of a disaster, in coordination with the Infrastructure team.
• Collaborate with the security team to evaluate and implement security protocols.

• Bachelor's degree in Computer Science, Information Systems, or related field or equivalent combination of education and experience.
• 7+ years of experience in IT operations or Microsoft 365 administration, with a minimum of 3 years managing a team.
• Extensive knowledge of the Microsoft 365 stack, including Entra , M365, Teams, SharePoint, One Drive, Intune, and Autopilot.
• Experience with enterprise endpoint patch management programs, including Windows Autopatch, Intune update policies, and third‑party patching tools (e.g., Patch My PC).
• Familiarity…