Network Services Technician

Network Services Technician

Position Number:

B258PD

Starting Wage/Salary:

$70,000 - $80,000 plus exceptional benefits

Close Date:
Open Until Filled:

Yes
Open Until Filled Notes:

Priority Final date to receive applications 9/13/2026. Please note interviews for this position will only be conducted in person at our Bend Campus. Incomplete applications will not be considered by hiring committees.

Primary

Purpose:

Responsible for assisting the Network Services Manager with the day-to-day functioning of the College local and wide-area data/video/voice networks including troubleshooting routers, hubs, switches, and communication lines. This position also supports other

ITS

teams in evaluating, configuring, and administering the

COCC

network. The position is part of the

ITS

Network Team within the Tech Support Services area of the

ITS

department. As such, will also participate in research, development, and direct support of projects that enhance COCC's information technology.

Essential Duties and Responsibilities:

Assist with network maintenance and overall network stability by:
Performing daily operations and monitoring a wired and wireless network.
Assisting the Network Services Manager with the installation, maintenance, and monitoring of networking equipment. This may include applying software updates as well as major upgrades.
Identifying trends, recommending and implementing corrective measures, and documenting action taken.
Serving as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems.
Assisting with analysis and monitoring of network activities to ensure optimal network operation.
Helping install and improve network infrastructure to include fiber, cabling, and equipment.
Maintaining network documentation and wiring documentation pertaining to the network systems.
Helping maintain an inventory of network equipment and parts.
Assisting in the maintenance of phone and voice mail systems.
Assisting with cross-team training and support of end-user technical issues including, workstations, AV programming, and hardware/software engineering.

Network Infrastructure
Support

COCC

learning environment by:
Working with the campus constituents, network team, and

ITS

team members to ensure stable and functional networking services are provided to all

COCC

campuses.
Identifying, suggesting, and implementing improvements to systems and network environment.
Assists the Network Services Manager to provide a stable and reliable network environment between State Universities and

COCC
Provide technical assistance for existing and new building facilities in the support of future technologies.
Coordinate with outside vendors as necessary to obtain technical support, quotes, and guidance for network activities.
Performing network maintenance during designated maintenance windows.
Network Projects
As part of the networking team, evaluate and implement projects aimed at sustaining the following:
Crestron programming and connectivity
Wireless and Wired Network Configuration, Troubleshooting, and Support.
Utilizing Network Monitoring tools
Firewall Monitoring
Network Documentation
Power /

UPS

Management
Phone and Voice Mail Support
Open Community Wireless Network Support
Residence Hall Network Troubleshooting and Support
Outlying Campus Support.
Network Support of Outside Services
AV Switch and Equipment Programming and Configuration.
Network Cabling Installation, Troubleshooting, and Documentation.

Knowledge, Skills, and Abilities:

Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
A strong…