Recreation Facility Shift Lead

Open Until Filled - First review of candidates will be Friday February 13th, 2026

The Facility Shift Lead is responsible for overseeing operations of a recreation facility with significant and varied staff, program and facility responsibilities.

Duties may include, but are not limited to the following:

• Oversees the ongoing operations of recreation facility including multiple staff, programs and uses.
• Provides leadership to all front-line staff working during hours on duty, including directing and assigning work, adjusting work schedules, coaching and providing input on employee performance.
• Provides ongoing leadership and support to assigned program area(s) which may include training, mentoring, scheduling, directing, assigning and work. Assists supervisor in hiring staff.
• Adjusts facility schedule and operations to respond to a variety of conditions, including program needs, user load, safety, budget, and environmental conditions. Makes recommendations regarding staffing levels and facility scheduling.
• Oversees recreation facility operations during assigned shifts, including technical operations such as swimming pools and ice rinks; opens and closes facility; ensures that health and safety standards are maintained; reports maintenance issues.
• Provides for safety of participants and staff, including implementing risk management practices across multiple staff levels and programs.
• Addresses public questions and concerns regarding facilities and programs in a positive and constructive manner.
• Serves as the on-site lead of the Emergency Action Plan, managing response according protocols.
• Acts as a Mandatory Reports; reports incidents of child abuse/neglect.
• Performs other job-related duties as assigned.

This position does not have a predetermined assigned shift. Applicants must have availability to work scheduled shifts Friday through Monday, which will be posted at least two weeks in advance. The position also provides coverage for unanticipated absences among Facility Shift Leads.

What you'll need for success:

• Operations, functions and standards for assignment including programming, facility operations, and risk management;
• Effective customer service; and
• Applicable laws, codes, regulations, policies and procedures for assignment.

• Lead, motivate and direct others;
• Exercise substantial initiative and decision making;
• Demonstrate organizational, planning and problem-solving skills;
• Multitask, including organizing and prioritizing own work and the work of others;
• Show high attention to detail;
• Effectively communicate with others verbally and in writing, including by phone, e-mail or in person;
• Navigate conversations with upset people, de-escalate or diffuse difficult situations, encourages compliance through education;
• Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public;
• Read, understand, interpret, and apply policies and procedures to a wide variety of scenarios;
• Operate computer programs as well as staying current with new programs and operate common office equipment; and
• Work independently with minimum direction while also working as part of a team and collaborating with others.

The following are working conditions, including environmental and physical demands, required for this classification.

• Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions.
• Work schedule is varied and includes early mornings, evenings, weekends, and holidays.
• Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling.
• The flow of work and character of duties involve normal mental and visual attention much or all of the time.
• Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.
• Work includes extensive exposure and contact with staff and public, which may cause exposure to illness.
• Ability to maintain sustained concentration on computer screens and a variety of peripherals; manual dexterity and daily precise control of fingers and movements while operating keyboard, mobile devices, telephone and…