Branch Manager

The Branch Manager is an integral team member with exceptional organizational, communication, and leadership skills. Entrusted with ensuring our clients' highest quality of care and satisfaction, the Branch Manager will oversee the client care process, lead a team of caregivers, and guarantee personalized, compassionate, and effective care to all clients.

To perform this job successfully, an individual will possess the skills, aptitudes, and abilities to perform each function proficiently. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Mission, Vision, and Values Alignment: Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.
• Client Assessment and Care Planning: Conduct comprehensive assessments of clients' health needs, evaluating physical, emotional, and social factors to develop personalized care plans. Collaborate closely with healthcare professionals, clients, and their families to create, implement, and adapt care plans, ensuring alignment with evolving requirements.
• Care Coordination and Supervision: Oversee and coordinate care services, including scheduling caregivers, organizing visits, and ensuring seamless transitions between care providers. Supervise caregivers, providing guidance, training, and support to ensure adherence to care plans, protocols, and quality standards.
• Client Engagement and Communication: Serve as the primary liaison between clients, their families, caregivers, and healthcare professionals, addressing concerns, resolving issues, and ensuring open communication channels. Advocate for clients' needs, ensuring their voices are heard and respected throughout the care process.
• Quality Assurance and Compliance: Maintain accurate and up-to-date documentation of client records, ensuring compliance with regulatory standards and organizational protocols. Conduct regular quality assessments, reviewing care plans and outcomes to identify areas for improvement and ensure service excellence. Ensure compliance with employee records, including licensure and training.
• Resource Management: Manage resources efficiently, including staffing levels, supplies, and equipment, to meet client care needs within budgetary constraints. Identify opportunities for cost-effective improvements in service delivery.
• Team Management and Supervision: Recruit, train, and supervise a team of caregivers, ensuring they possess the necessary skills and knowledge to provide high-quality care. Conduct regular performance evaluations and provide constructive feedback for professional development. Serve as a backup to Scheduling Coordinators and Caregivers to provide immediate assistance in emergencies or absences. Ensure accurate timecards are submitted in a timely manner, and all missed punches are corrected when received in writing by a caregiver.
• Continuous Improvement and Development: Participate in Serengeti Care educational programs, including but not limited to leadership meetings, annual in-service programs, workshops, and continuing education programs. Stay informed about industry trends, best practices, and emerging technologies in the industry. Propose and implement innovative solutions to enhance the quality and efficiency of client care.
• Perform other duties as assigned.
• Leadership
  
  Skills:
  
  Exhibits a results-driven approach by setting ambitious yet attainable goals, fostering accountability among self and team members for consistently delivering exceptional outcomes. Demonstrates adeptness in fostering high-performing teams through cohesive collaboration, valuing diverse talents, and leveraging collective strengths to achieve shared organizational objectives.
• Effective Communication: Proficiently engages with individuals from diverse cultural and socio-economic backgrounds, demonstrating active listening, clear articulation, and skilled utilization of non-verbal cues. Resolves conflicts with empathy and maintains emotional composure in…