Regional Operations Manager

Description

The Regional Operations Manager is responsible for the efficient, consistent, and compliant operation of Best Care’s outpatient programs across Deschutes County, as well as designated centralized administrative functions that support multiple programs. This is a senior operations leadership role that sets regional standards, drives standardized workflows, and ensures dependable front office and administrative support across all assigned sites. The Regional Operations Manager provides direct supervision of Client Services Representatives and any assigned site‑based administrative leads, and is accountable for staffing, performance, patient access, revenue cycle support, budget, safety, and compliance across the region.

The position partners closely with Program Directors, system administrative departments, and leadership to advance strategic initiatives and organizational goals.

• Provides operational leadership and oversight for Best Care’s outpatient programs across Deschutes County, ensuring efficient, dependable, and compliant front office and administrative operations at all assigned sites;
• Directly supervises Client Services Representatives and any assigned site‑based administrative leads; supervisory responsibilities include, but are not limited to, hiring, coaching, training, addressing performance and behavior concerns, and managing schedules across sites;
• Establishes, standardizes, and maintains consistent workflows, processes, and service standards across all assigned sites to reflect administrative and operations best practices;
• Meets system performance goals and service targets used to evaluate performance and drive continuous improvement;
• Holds consistent and timely team meetings across sites to communicate organization, regional, and program information, changes, and initiatives;
• Obtains leadership approval and manages recruitment, hiring, onboarding, and offboarding for the regional administrative team; provides oversight and support for recruitment and hiring conducted by direct reports;
• Consults with Human Resources to support employee relations, performance achievement, corrective action, training, and employee engagement;
• Manages time‑off requests and approves timecards for direct reports or as delegated; monitors coverage and ensures staff take required breaks and lunches across sites;
• Conducts regular meetups and provides real‑time, consistent coaching to all direct reports.

• Oversees designated centralized administrative functions that support multiple programs, which may include centralized scheduling, referral management, phone/call queue coverage, insurance verification, and front‑desk collections;
• Coordinates cross‑site staffing and coverage to address short‑staffing and ensure uninterrupted service delivery across the region;
• Partners with Billing and Revenue Cycle staff to support clean claim submission, reduce denials, and resolve front‑end registration, eligibility, and coverage‑related issues;
• Serves as the operational liaison between regional sites and centralized or system administrative departments to ensure aligned, efficient functions.
• Trains to and provides coverage of all roles that report under the Regional Operations Manager role as needed to support operations.

• Manages and monitors registration and referral work queues across assigned sites and provides feedback to staff responsible for those tasks;
• Ensures administrative staff are proficient in the EHR and that proper, timely, and compliant documentation is consistently achieved;
• Follows and supports Best Care’s standardized workflows; participates in and leads the development of workflows and reference materials to ensure staff confidence and consistency across sites;
• Oversees EHR template and schedule management to ensure adequate clinician availability and timely scheduling of clients for services across programs;
• Ensures accurate daily reconciliation of payments collected and regular deposits made at assigned sites;
• Communicates and partners with the…