Specialty Care Coordinator

At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations—leading to a fulfilling and impactful career in veterinary medicine.

VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. To improve the experience for our patients and help support our amazing team, we have created a purpose-built veterinary hospital campus, with a 26,000 sq.

ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.

We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.

The Specialty Care Coordinator (SCC) provides excellent customer service to referring partners and pet parents through clear communication of expectations for patient guests scheduled with our specialists. They are responsible for elevating the patient guest and pet parent experience. They work closely with numerous specialty services to ensure that referring patient guests are scheduled appropriately, medical records are collected prior to the appointment and are knowledgeable in client education for an array of conditions and procedures.

The position requires strong verbal and written communication skills with an emphasis on active listening and empathetic communication to deliver exceptional, personalized service. This position also requires at tention to detail, strong computer and digital skills, the ability to triage medical situations, to delegate tasks and directions to others, and to take delegation and direction from others. The ability to multi-task efficiently in a fast paced environment is crucial.

• Schedule :
  Tuesday - Friday 8:00-6:30pm (subject to change)
• Collaborate with veterinarians and staff to create a great working environment where the needs of the pet-parents, patient guest, support staff, and doctors are met and our core values are lived.
• Coordinate referral and transfer requests for incoming and outgoing patient guests. Working closely with all doctors and departments through intradepartment coordination.
• Ensure referred patient guests are scheduled with the appropriate specialty service.
• Medical record management to ensure the veterinarians have all necessary diagnostics, imaging and notes prior to consultations.
• Facilitates clear and consistent communication with all team members and pet parents. Prepare pet parents for appointment readiness and set expectations.
• Provide additional resources and information for medical travel cases.
• Ensure electronic pre-appointment paperwork and reminders have been received.
• Ensure pet parents are receiving follow up calls in a timely manner, facilitate questions, reiterate discharge instructions and act as the liaison between pet parents and doctors as necessary. Provide oversight to ensure all referral partners receive summaries and test results.
• Maintain proper documentation of all interactions as necessary. Utilize PIMS and AI systems.
• Manages the specialty waitlist.
• Maintain and promote a…