Manager of Property Managment

The Property Manager is responsible for building and managing the property management and lease administration function for the retail real estate portfolio. This role creates the processes, handoffs, reporting, and accountability needed to manage landlord obligations, lease compliance, property issues, occupancy costs, and portfolio records in a consistent and scalable way.

• Build and document the property management and lease administration function, including processes, ownership model, reporting cadence, issue intake, escalation protocols, lease administration standards, landlord communication standards, and cross-functional handoffs.
• Support Real Estate leadership with portfolio data, lease obligations, occupancy costs, landlord issue history, property condition insights, and operational impacts related to renewals, relocations, acquisitions, redevelopments, and dispositions.
• Evaluate property performance and identify opportunities to improve efficiency, reduce occupancy costs, and protect asset value.
• Provide guidance and visibility on property-related risks, lease obligations, market conditions, and operational impacts.
• Build and maintain relationships with landlords, developers, brokers, municipal agencies, and external partners.
• Serve as the escalation partner for landlord-controlled, lease-related, recurring, or unresolved property matters.
• Establish clear ownership and escalation paths across Property Management, Facilities, Construction, Legal, Finance, Real Estate, Operations, landlords, and vendors.
• Maintain portfolio reporting and risk tracking for critical dates, landlord issues, open property matters, recurring issues, occupancy costs, lease risks, deferred maintenance trends, and other portfolio risks.

• Lead, coach, and develop the Property Management Coordinator and Lease Coordinator.
• Establish clear goals, performance standards, workload priorities, and development plans.
• Ensure cross-training across lease records, critical dates, landlord contacts, issue tracking, document retention, store support, and property-management workflows.
• Promote accountability, collaboration, continuous improvement, and Les Schwab’s “Grow Within” culture.
• Partner with HR and leadership on hiring, onboarding, training, and succession planning.

• Oversee day-to-day management of the multi-state retail property portfolio.
• Serve as the primary point of contact for landlords and property-related matters affecting operations.
• Own the intake, tracking, prioritization, escalation, and resolution process for landlord-controlled, lease-related, recurring, or unresolved property issues.
• Conduct property inspections and evaluate property conditions, deferred maintenance, safety concerns, and lease compliance issues.
• Coordinate with Facilities on maintenance and repairs, Construction on capital projects, and Legal on lease interpretation, landlord disputes, defaults, and enforcement actions.
• Clarify and document issue ownership across Property Management, Facilities, Construction, Legal, Operations, landlords, and vendors.
• Monitor vendor and landlord performance and elevate concerns as needed.
• Support emergency property issues and coordinate timely solutions to minimize business disruption.
• Support environmental, safety, and risk-management initiatives across the portfolio.
• Participate in new-location turnover to ensure lease obligations, landlord responsibilities, warranties, utilities, access, signage, parking, common‑area obligations, and property‑management ownership are clearly transferred.
• Support post‑opening stabilization by tracking property‑related issues and ensuring responsible parties resolve…