Lead Server

Overview

Juniper Preserve is seeking an energetic, skilled Lead Server to join our Food & Beverage team. The Lead Server supports smooth daily operations by guiding service staff, delivering outstanding guest experiences, and ensuring each meal service runs with precision, warmth, and efficiency. This role requires a polished communicator, a natural leader, and someone passionate about hospitality. The Lead Server provides exceptional food and beverage service to members, resort guests, and colleagues while supporting daily front-of-house operations.

In addition to standard serving duties, the Lead Server assists the F&B management team by guiding service staff, supporting training, ensuring service standards are upheld, and helping maintain smooth and efficient restaurant operations.

• Greet guests, escort them to their seats and present them with menus and beverage lists.
• Create a warm and welcoming atmosphere for guests and employees.
• Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations.
• Inform customers of daily specials.
• Take orders from guests for food and/or beverage items.
• Check identification in order to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Enter orders and modifications into the POS system quickly, in the proper sequence and use appropriate abbreviations.
• Serve food and/or beverages to guests; prepare and serve specialty dishes at tables as required.
• Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems.
• Observe guests to respond to any additional needs.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils.
• Prepare and present checks.
• Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area.
• Collect payments on checks by having checks signed by members or process a credit card.
• Provide continuous and timely service until the guests leave the premises and give them a warm farewell.
• Uphold the standards and expectations of food and service quality set forth by Juniper Preserve.
• Provide a favorable image of Juniper Preserve and the Food & Beverage Department at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all our areas of endeavors.
• Follow alcohol awareness procedures for preventing intoxication of guests and handling of an intoxicated guest.
• Help in the physical set-up of dining rooms, social functions, events and tournaments.
• Perform daily, weekly and monthly side work duties set by the F&B Assistant Manager.
• Attend scheduled training seminars and department meetings.
• Assist in the training and onboarding of new servers and front-of-house team members, ensuring proper understanding of service standards, menu knowledge, POS procedures, and company expectations.
• Support ongoing team development by reinforcing service standards, coaching staff on best practices, and helping maintain consistency in service execution.
• Ensure the outlet is properly opened and ready for service on time, including verifying staff readiness, station setup, and overall dining room preparedness.
• Provide floor leadership during service by monitoring guest experience, service flow, and team performance, and addressing issues in real time to maintain Juniper Preserve service standards.
• Assist with processing or reviewing comps and voids in accordance with company policies and notify management of any irregularities or trends.
• Help enforce Standard Operating Procedures (SOPs) and service standards on the floor, offering guidance and coaching to team members when necessary.
• Support management by documenting patterns of repeated coaching needs or operational concerns.
• Communicate operational concerns, guest feedback, and staff performance observations to the Assistant Outlet Manager or management team.
• Support service operations by coordinating with servers and support staff to maintain smooth floor flow, particularly during high-volume periods.
• Serve as the point of…