Parts Manager

Parts Manager

Parts Manager GPAC
• Bend, OR, United States

We are working with a well-respected multi-location equipment dealership that is looking to bring on a Parts Manager to one of their locations. This person would be in charge of all the parts and inventory along with doing some sales themselves.

Parts Manager will manage the Parts Department in a manner to meet the Store objectives and drive parts sales. This is accomplished by effectively scheduling and supervising the department employees to ensure work is performed in a professional and safe method and that all necessary administration is handled promptly.

• Understand and manage the various key indices within the department as they relate to the plans of the Store and Company initiatives to meet or exceed financial goals, i.e.: variance to a sales plan, gross margin dollars, gross margin percentages, outside purchases, parts obsolescence, etc.
• Responsible for developing and maintaining positive and professional relationships with manufacturer partners.
• Responsible for knowing the specific SSA customer base and the product base which will be the source for revenue generation for the Store.
• Ensure that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the development of selling skills through on the job training.
• Handle customer parts inquiries including resolving customer complaints/issues.
• Oversee all aspects of marketing and merchandising of the parts department to maximize revenues. This includes developing sales plans in accordance with market opportunity, Store and Company initiatives.
• Place emergency parts orders to ensure customer satisfaction.
• Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and procedures.
• Maintain the upkeep and overall appearance of the parts department.
• Handle all administrative work associated with the parts department including work orders and parts ordering and returns.
• Oversee the effective and efficient completion of all paperwork associated with the parts department.
• Provide ongoing training and development for all parts department employees.

• 3 or more years of work experience in related parts and operations
• Strong ability to lead and manage people
• Effective at time management and multi-tasking
• Comprehensive understanding of internal and external business
• Demonstrated strong verbal and written communication skills
• Ability to effectively and efficiently resolve employee and customer conflicts
• Demonstrated client service skills and ability to develop strong business relationships
• Strong negotiation and closing skills
• Ability to handle highly confidential and sensitive information
• Excellent organizational skills
• Attention to detail and high level of initiative with ability to work independently
• Ability to perform in a fast‑paced, stressful work environment
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees

If you would like to learn more about equipment opportunities, contact Ashton Wilson with GPAC at  or

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.