Store Manager - Kay Jewelers - Bend River Promenade

We have many opportunities available on our other career site pages. At Kay, we know that love is unstoppable. Which is why we’re devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century.

Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Founded more than a century ago, KAY is the leading jewelry store in the US. Providing a selection of quality jewelry that’s second to none, KAY plays a part in love stories from coast to coast.

Bring your sparkle to our team. We’re always looking for those rare gems who want to be a part of our purpose of Inspiring Love. If you have a passion for making personal connections with customers, helping people celebrate life’s most meaningful moments, and working with beautiful jewelry – we invite you to apply today. KAY is part of Signet Jewelers, a Great Place to Work-Certified™ company.

We promote diversity at every level, value the differences between people and foster an environment of opportunity and acceptance for every team member.

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Vision and

Purpose:

Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.

Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management. Displays a positive and enthusiastic attitude so as to inspire and motive others to achieve and attain goals.

Customer Obsession:
Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach Compiles and follows up on customer requests. Critical Thinking & Innovative Action:
Attains sales projections and sales quotas as set by the Company and develops strategies to maximizes both personal and team members sales potential while…