Key Holder

• Base Pay $17.50 / Hour
• Job Category Retail
• Employee Type Full-Time Non-Exempt

Division:
Retail

Reports to:

Assistant Store Manager / Store Manager | Type:
Full-Time

The Product Specialist Shift Lead is responsible for delivering a knowledgeable, compliant, and service-focused retail cannabis experience while providing floor leadership and operational support to the Assistant Store Manager and Store Manager. This position educates adult-use customers on cannabis products, strains, cannabinoids, terpene profiles, consumption methods, and responsible-use considerations to support informed purchasing decisions without making medical claims. The Shift Lead coordinates assigned-shift activities, supports opening and closing procedures, monitors service and compliance standards, and provides day-to-day guidance to Product Specialists.

This role models warm, welcoming customer service while helping maintain accurate transactions, secure cannabis inventory, and a clean, organized, and OLCC-compliant dispensary environment.

• Model warm, attentive, and professional customer service while creating a welcoming dispensary experience for every guest.
• Educate customers on cannabis strains, cannabinoids, terpene profiles, product formats, consumption methods, and responsible-use considerations without making medical claims.
• Accurately verify identification, customer eligibility, purchase limits, and other required documentation in accordance with OLCC regulations and company procedures.
• Process point-of-sale transactions accurately, handle cash responsibly, and support register counts, cash reconciliation, deposits, and discrepancy resolution.
• Provide floor leadership during assigned shifts by coordinating workflow, delegating daily tasks, monitoring coverage, and helping the team respond to customer and operational needs.
• Support the Assistant Store Manager and Store Manager in executing daily priorities, sales initiatives, merchandising standards, promotions, and customer-service expectations.
• Assist with opening and closing procedures, including security checks, register preparation, cash handling, inventory verification, and completion of required operational documentation.
• Monitor adherence to OLCC regulations, company policies, responsible-sales practices, inventory-control procedures, and dispensary security requirements throughout the shift.
• Provide real-time coaching, product guidance, and procedural support to Product Specialists; communicate recurring performance or conduct concerns to store management.
• Respond to customer concerns professionally, resolve routine service issues within assigned authority, and escape significant complaints, incidents, or compliance concerns promptly.
• Support cannabis inventory activities, including receiving, stocking, product rotation, menu accuracy, discrepancy reporting, and protection of regulated products.
• Maintain a clean, organized, properly merchandised, and audit-ready retail environment in accordance with Chalice and Golden Grail Group standards.
• Complete shift notes and communicate sales results, staffing concerns, inventory issues, incidents, and unresolved operational matters to store management.
• Perform the full duties of a Product Specialist and provide coverage at the sales floor, reception area, registers, and other assigned workstations as business needs require.
• Must be 21 years of age or older.
• Must possess and maintain a valid OLCC Marijuana Worker Permit. The permit fee will be reimbursed after completing 90 days of employment.
• Previous retail, hospitality, or customer-service experience, including demonstrated ability to guide or support coworkers during daily operations.
• Working knowledge of cannabis products, responsible-sales practices, and applicable OLCC retail requirements.
• Ability to exercise sound judgment, remain composed during high-volume periods, and esc allo safety, security, personnel, or compliance concerns appropriately.
• Reliable transportation to and from work and availability to work evenings, weekends, and holidays as needed.
• Ability to lift up to 25 pounds regularly and perform the physical duties of the position, with or without reasonable accommodation.

• One or more years of experience in a licensed cannabis dispensary or other highly regulated retail environment.
• Previous shift-lead, key-holder, trainer, or supervisory experience.
• Strong knowledge of cannabis strains, cannabinoids, terpene profiles, product…