Broadband Technician

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Broadband Technician I, you will perform basic installations, disconnects and service changes for residential and business customers, including video service, HSD Services, and home phone service and installation. This role performs basic troubleshooting from the tap to the customer’s electronic devices (TV, DVD, Modem, etc.). The position also involves installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and copper cable.

This position is eligible for a $2,000 sign‑on bonus.

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the Bend, OR warehouse located at 63070 Nels Anderson Rd, Bend, OR 97703.

This position can be hired at either a Broadband Technician I (Requisition ‑29391), Broadband Technician II (Requisition ‑29392), or Broadband Technician III (Requisition ‑29393) level depending on the skills and qualifications of the candidate. Refer to each posting for the minimum qualifications.

• Perform connects (new connects and reconnects), disconnects (requested and non‑pays), upgrades, downgrades, and relocates; install additional outlets and install or remove equipment (i.e., converters).
• Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for reception of cable and other company services offered to single and multi‑family properties.
• Disburse underground broadband facilities using various placement methods, including excavation, hand digging for drop facilities to customer premises, streets and right‑of‑way, and placement of conduit to customer premises, in streets and the right‑of‑ways, and pulling of hardline into conduits after placement. Position may also be responsible for placement of conduit structure in new subdivision joint trench construction projects.
• Perform all work as necessary to conform to quality control guidelines, including compliance with regulations such as OSHA, FCC, NEC, and NESC.
• Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and material after installation is complete.
• Monitor and record system, drop, and in‑house leakage; properly record all required information on work orders, surveys, referrals, etc.
• Promote cable, internet, and other company services; educate customers on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.
• Clean, maintain, stock, and secure assigned vehicle and equipment.
• Perform other duties as requested by supervisor.

• Must have and maintain a valid driver’s license.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs, including but not limited to our obligations to our customers and to our customers’ needs.

• Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Requires being available for on‑call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) >10,000 lbs.
• Reliable and responsible, with a strong work ethic dedicated to a team.
• Practical knowledge/experience with computer applications.
• Familiarity with company products and services.
• Proven organizational skills and ability to multi‑task.
• Demonstrated customer service and sales skills, as well as effective communications skills…