Bilingual Community Outreach Advocate

Thrive Central Oregon helps overcome housing, health and financial insecurity through hands‑on assistance that connects families and individuals to the resources they seek. Thrive meets community members where they are in public spaces, providing vital connection to services and support that for many would otherwise not happen.

The Bilingual Community Outreach Advocate is responsible to meet with individuals at designated locations to connect them to requested services and community resources. The majority of our work is focused on permanent and affordable housing. Our primary offices are in Bend, with services provided over the phone and at drop‑in sites across Central Oregon.

• Commitment to interacting positively and respectfully with people of all ages, cultures and demographic backgrounds
• Abide by and promote the values of Thrive Central Oregon’s Non-Discrimination Policy and Equity Statement
• Be familiar with and abide by the Employee Manual
• Support a caseload of clients
• Provide phone, in-person and email support
• Complete applications for benefit programs
• Determine eligibility based on program requirements
• Gather and submit required documentation
• Refer as needed to other services
• Provide respectful and knowledgeable resource connection to individuals seeking support
• Meet with individuals, and sometimes groups, at various sites across Central Oregon
• Field calls from clients, partners and the community
• Stay updated on social service supports within the community to better enhance housing and other service outcomes for people living in poverty
• Present at public speaking engagements as needed
• Provide site coverage and staff evening and weekend events as needed
• Compile and maintain program data based on services provided, utilizing case management software
• Attend and contribute to weekly staff meetings
• Represent TCO professionally at agency and partner meetings

• Bachelor’s degree in Social Work or a related field or 2‑years’ experience in Human Services‑related field or lived experience navigating and connecting to community resources
• Reliable transportation required to staff sites across Central Oregon
• Strong problem‑solving and group work leadership skills
• Work independently and as part of a team
• Effective oral and written communication skills
• Sound computer skills, including Word, Google Suite, and additional data entry systems as needed

• Full-time, 40 hours per week. Rate of pay $26.46/hour
• Health insurance for employee: 100% premium paid for medical, vision and dental available on the first of the month after hire
• Retirement plan begins on start date, with employer match at 5% on the first of the month after 60 days
• Paid holiday/ vacation/ sick time. Approximately 3 weeks PTO, plus 12 holidays begin at 1st of month after 60 days