Case Aide; Social Service Assistant

Case Aide (Social Service Assistant)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Imagine working with a team that is committed to serving children, families, and communities. Each day you have a unique opportunity to be involved with several different cases, interact with a wide range of people, and enjoy a position where each day is unique. If you're looking for interesting workdays and a chance to make a difference, this Case Aide position may be for you!

Summary of Duties

As a Case Aide, you will:

• Support caseworkers with office tasks, managing documentation, scheduling, and giving feedback.
• Manage and monitor visitation agreements, explain expectations, document what happens, and ensure children's safety during visits and transport.
• Contribute to risk and safety assessments, ensure timely health and family assessments, case plans, and support decisions and activities for change.
• Identify and connect with relatives for placements and support, and coordinate background checks.
• Support children being assessed for abuse or neglect and help them transition to temporary placements.
• Attend and participate in case-related meetings, staffing sessions, and conferences.

Minimum Qualifications

A valid driver's license and acceptable driving record are required for this position.

• One year of experience working in a human services or behavioral health setting; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience communicating with the public, service providers, and clients in person, by phone, and in writing while honoring cultural and ethnic differences.
• Experience gathering documents from multiple sources, including reluctant contributors, and organizing them into complete case files.
• Experience preparing clear, concise reports using computer systems and documentation tools.
• Experience managing time, organizing tasks, and prioritizing workloads to meet set deadlines.
• Experience engaging with at risk or high need youth and diverse communities in supportive service settings.
• Experience using positive de-escalation, conflict management, and behavior support practices with grounding in trauma informed approaches.

Working Conditions

• The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
• There may be occasional requirements for compensated overtime, including evening and weekend hours.
• Work will take place in offices, participants' homes, and various community locations.
• Frequent travel is required for transporting children or families and completing case-related activities.
• You may interact with individuals experiencing trauma or emotional distress, and there may be times when individuals have difficulty managing their emotional responses.
• You may encounter situations requiring quick decision-making to ensure your safety or the safety of others.
• Activities may include traversing stairs, move across uneven terrain, and assisting children (up to 50 pounds) in and out of car seats.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials.
  
  Note:
  
  Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
• The State of Oregon does not…