Case Aide; Social Service Assistant

Case Aide (Social Service Assistant)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

As a Case Aide, you will be part of a committed team serving children, families, and communities. Each day you will work on several cases, interact with a wide range of people, and play a vital role in ensuring the safety and well‑being of children and families.

• Support caseworkers with office tasks, managing documentation, scheduling, and providing feedback.
• Manage and monitor visitation agreements, explain expectations, document visits, and ensure children's safety during visits and transport.
• Contribute to risk and safety assessments, ensuring timely health and family assessments, case plans, and supporting decisions and activities for change.
• Identify and connect relatives for placements, coordinate background checks, and support children being assessed for abuse or neglect.
• Assist children in transitioning to temporary placements.
• Attend and participate in case‑related meetings, staffing sessions, and conferences.

A valid driver’s license and acceptable driving record are required.

• One year of experience working in a human services or behavioral health setting; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

• Experience communicating with the public, service providers, and clients in person, by phone, and in writing while honoring cultural and ethnic differences.
• Experience gathering documents from multiple sources, including reluctant contributors, and organizing them into complete case files.
• Experience preparing clear, concise reports using computer systems and documentation tools.
• Experience managing time, organizing tasks, and prioritizing workloads to meet set deadlines.
• Experience engaging with at‑risk or high‑need youth and diverse communities in supportive service settings.
• Experience using positive de‑escalation, conflict management, and behavior support practices grounded in trauma‑informed approaches.

• The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
• Occasional compensated overtime, including evening and weekend hours.
• Work will take place in offices, participants’ homes, and various community locations.
• Frequent travel is required for transporting children or families and completing case‑related activities.
• You may interact with individuals experiencing trauma or emotional distress, and there may be times when individuals have difficulty managing their emotional responses.
• You may encounter situations requiring quick decision‑making to ensure your safety or the safety of others.
• Activities may include traversing stairs, moving across uneven terrain, and assisting children (up to 50 pounds) in and out of car seats.

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of living adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

• Criminal history and background check for finalists; adverse history may lead to disqualification.
• Oregon Department of Human Services does not offer visa sponsorship.
• Within three days of hire, you will complete the I‑9 form confirming authorization to work in the United States, with E‑Verify confirmation.
• Finalists must be cleared by the FBI CJIS through a fingerprint‑based criminal records check.

• Eligible veterans and Oregon National Guard service members who meet the qualifications receive candidate preference.

This is a permanent, full‑time position represented by the Service Employees International Union (SEIU). The recruitment may be used to fill future vacancies in the same classification.