ATM Technician

Overview

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self‑service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.

The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) located across several service areas. The engineer will provide on‑site support for ATMs, including repair, maintenance and replacement services. When not traveling, the engineer may train new NHA Field Service Engineers and assist with staging and integration of ATMs.

• Installation, repair, software loading and maintenance of ATMs or other products within a defined geographic territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments to provide maintenance support to the end user.
• Maintain all Service Level Agreements as defined per customer contract.
• Work on products and services of medium to high complexity.
• Up to 30% travel to areas outside home geography as required by management, often on short notice.
• Perform preventive maintenance functions of an ATM, including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within the allotted time line.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.
• Represent NHA and provide an extraordinary customer service experience to our customers meeting service obligations and demands.
• Maintain company property in good working condition.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Follow all security procedures and policies.
• Other duties as assigned.

• May require an Associate’s Degree in Electronics or equivalent experience; prior ATM experience preferred but not required; 3‑5 years of field service experience.
• Solid understanding of electronics and electro‑mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country (30‑40% travel may be required).
• Ability to work all shifts, which may include weekend and holidays.
• On‑call duty required for all FSE positions. Compensation is provided for on‑call duty.

• Requires talking and hearing.
• Often required to sit, use hands and fingers, handle or feel.
• Frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl.
• Must lift 50 lbs without assistance; may lift up to 80 lbs with assistance of machinery or helper.
• Vision abilities required include close vision.

• May occasionally be exposed to moving mechanical parts and vehicles.
• Noise level is usually quiet to moderate.
• Employees pass through the work area at an average normal pace.
• Position is high‑security; may pose risk of exposure to criminal elements. Proper security training and awareness are required.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran