Sales & Service Representative

Job Purpose

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). They create and/or enter quotes, process customer orders, and resolve customer issues. The role maximizes value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

Salary Range: $24.50- $28.20 per hour, depending on qualifications, education, certifications, and location. Comprehensive benefits packages include health insurance, retirement plans, vacation, vacation purchase program, and employee assistance offerings.

• Respond to customer requests for quotes by sourcing products from the company’s existing inventory or purchasing them externally.
• Build quotes that create value for the customer and profitability for MRC Global.
• Identify and actively pursue sales opportunities to contribute to overall sales growth.
• Proactively engage with customers and utilize product knowledge to recommend and offer add‑on solutions that maximize customer delight and drive sales growth.
• Use MRC Global systems/software to create quotes, locate available products/materials, process customer orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
• Adhere to customer contract requirements related to pricing, freight, delivery schedules, and KPIs.
• Verify on‑time shipping/delivery status of pending inbound and outbound shipments, communicate status proactively with the customer, and adjust product sourcing efforts if needed.
• Proactively respond to customer needs and concerns with options using a problem‑solving approach.
• Validate that products specified in customer quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer‑provided specifications.
• Consult with a manager, other departments, and suppliers to create the best possible customer experience.
• Service next‑level customer needs, including orders involving externally sourced labor, RMAs, purchase order changes, and orders involving special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

One (1) or more years of experience in a dedicated customer‑facing role, inside sales, and/or warehouse services, OR recent completion of post‑secondary education (technical/trade school, associate degree, bachelor’s degree, preferably with studies in industrial or sales). Must have a current, valid driver’s license and acceptable record at all times.

• Competent in the use of computers and software applications.
• Ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one‑on‑one and small group situations.
• Attention to detail and work with a sense of urgency.

Frequent driving/traveling, frequent interaction with others. Most work is performed at a desk or in front of a computer. Able to sit/stand for long periods of time.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.