Technical Sales Support Specialist

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial, industrial, and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products, we offer a wide range of standard and customized products through leading brands like QMark, Indeeco, Berko, and Brasch.

Our portfolio includes baseboard, wall, unit, and infrared heaters, along with ceiling fans and air circulators - designed to deliver comfort, reliability, and performance. We are committed to high-quality, energy-efficient solutions that improve environments where people live and work.

SPX is a diverse team of unique individuals who all make an impact. As Technical Sales Support Specialist you will utilize specialized technical/product knowledge to provide agents, customers, and end users with product and/or technical support, troubleshooting issues, applications and sizing.

While each day brings new opportunities at SPX, your core responsibilities will be:

• Customer and Sales Support:
• Respond to a high volume of customer inquiries on the telephone and computer.
• Provide support to engineers, sales representatives, distributors, contractors, end-users and internal departments via phone, letter, video conference, chat, e-mail or in person.
• Communicate effectively at all times while courteously answering questions in person via telephone or internet.
• Interact directly with customers to understand and troubleshoot situations in the field.
• Handle customer problems that appear to arise from the use of the product. Handles requests for replacing defective parts.
• Perform technical and product training for sales and customer service teams.
• Technical Support
• Provide technical information for electrical and mechanical troubleshooting and for product installation, sizing, layout, and operation inquiries. (Outside contacts might include customers, contractors, agents, service representatives, electricians, architects, and engineers)
• Respond to functional and technical requirements of new projects and requests for proposals.
• Provide design and specification development support to consultants, sales representatives, and distributors.
• Advise and assist field/ sales representative and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems.
• Ensure prompt, accurate, and consistent information is communicated to customers as it relates to Product description and operation clarification on specifications and installation information and diagrams and current and obsolete repair parts identification.
• Maintain detailed documentation of technical issues and solutions, creating a knowledge base for future reference.
• Maintain accurate records of opportunities, projects, contacts, and correspondence in company database.
• Learn and maintain expert level knowledge of our products and applications.
• Provide feedback to design engineering for product improvements and new ideas discover from customer and field interaction.
• Assist Engineering department on made to order/custom products and special projects.
• Travel as required to the field to provide customer assistance or develop better understanding of product use and customer needs.
• Identify opportunities for process improvement and streamlining technical support procedures.

We each bring something to the table, and we are looking for someone who has:

• Previous HVAC or Electrical Experience.