Office Manager

Office Manager

We are currently looking for a professional and motivated Office Manager to play a pivotal role in the success of our company by managing the customer service and administrative functions at a Customer Service Center (CSC).

Manage the CSC office function, which may include running reports, payroll, scheduling employee training and handling office supplies and equipment

Design and implement efficient office processes and procedures

Ensure efficient execution and compliance of processes and procedures, which may include customer account and billing processes, credit and collections, bank deposits, petty cash, fuel inventory, and general delivery and service

Recruit, manage and train Customer Service Representatives ensuring maximum productivity, customer satisfaction and compliance

Resolve customer complaints, research complex customer issues and monitor Customer Service team call transactions

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

Medical, dental, and vision (eligibility after just 30 days of employment)

Paid time off that increases with tenure

A 401(k) with company match and immediate vesting

A new employee training program and many opportunities for continued learning and career development

Disability and life insurance

Employee recognition program

Generous tuition assistance program

Propane discounts

$48,250 - $64,350 per year based on experience

This position may be eligible for overtime pay based on business needs.

Minimum of 3 years of related experience

High School diploma or GED (Associate's Degree preferred)

Advanced customer service skills including experience dealing with complex customer service issues

Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports