Intake Specialist

Description

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County.

As a proud affiliate of Vermont Care Partners—a statewide network of 16 non-profit community-based agencies—we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community.

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Under the direction of the Office Manager, the Intake Specialist is the initial point of contact for individuals requesting services. This position gathers vital information, completes the admission process, and aligns individuals with the appropriate clinical services. The Intake Specialist is responsible for collecting, maintaining, and reporting data pertinent to Universal Access processes. This position also updates and maintains community resource information, collaborates with other agency staff for coordination of services, and conducts outreach to community members as needed.

• Answer, screen, and respond to inquiries from prospective clients by telephone and email.
• Conduct professional and courteous intake interviews; obtain demographic, financial, insurance, and other pertinent information.
• Complete the intake and admission process in accordance with Agency policies, procedures, and protocols.
• Obtain required consents, disclosures, screeners; and ensure all admission documentation is accurately completed, signed, and entered into the Electronic Health Record (EHR) in a timely manner.
• Maintain client dignity, privacy, confidentiality, and a client-centered approach throughout the process.

• Collects and reviews insurance information to determine eligibility and alignment with Agency provider’s credentials.
• Communicate with the Managed Care Coordinator regarding any uncredentialed insurance and assist individuals in identifying appropriate service options or alternative providers when Agency services cannot be accessed.

• Assess initial needs and connect individuals with appropriate Agency programs and services, including SDA (Same Day Access), Emergency Services and other applicable services.
• Work collaboratively with other staff members regarding client needs, psychiatric questions, appointments, waitlists, and access to services, ensuring individuals receive timely access to appropriate services.