Licensed Customs Broker - Chicago Illinois

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Full Time Bensenville, IL, US

$ To $ Annually

Licensed Customs Broker
- International Customs Brokerage

Chicago, IL Area

Edward J Zarach & Associates, Inc., dba Zarach Logistics located in Bensenville, Illinois near Chicago, O’Hare airport is hiring to fill a full-time position as a License Customs Broker. We are looking for a talented and driven Licensed Customs Broker who is highly experienced in the transportation and logistics industry, specifically within a Customs Brokerage firm. This individual will play a critical role in launching and leading our Customs Brokerage Department, taking full ownership of compliance, client service, and operational execution.

The ideal candidate is a proactive leader, detail-oriented, and a team player who is passionate about building efficient, compliant customs processes from the ground up and not afraid to get into the weeds with entries. Our work environment includes:

• Casual work attire
• Relaxed atmosphere
• On-the-job training
• Growth opportunities

• Manage the customs brokerage department, including processes, systems, and compliance standards.
• Oversee all import documentation and ensure full compliance with CBP and other regulatory agencies.
• Serve as the main point of contact for customs-related inquiries and provide consultative guidance on trade compliance and duty strategies.
• Assist with hiring, training, and mentoring customs staff
• Provide training and updates to the sales teams on compliance requirements, documentation needs, and tariff classifications to strengthen client relationships and service offering, including writing our internal monthly newsletter.
• Monitor performance, track KPIs, and stay current on trade laws and regulations to improve processes and reduce risk.

• Serve as the primary point of contact as necessary clients to ensure satisfaction and proactive service delivery related to customs duty and import compliance
• Provide support and guidance to clients (internal and external) regarding customs regulations, processes, and classifications
• Collaborate with the Sales team to promote Zarach Logistics’ services to existing and potential clients.
• Provide subject matter expertise to support client onboarding and retention efforts.
• Develop a client base focused on providing customs brokerage services.

• Maintain organized and accurate records.
• Generate reports for internal tracking of filings, refunds, and pending claims.
• Support internal and external audits as needed.

• Perform other duties as assigned by Director of Operations and the leadership team.

• Bachelor’s degree in International Business, Supply Chain, Logistics, or a related field preferred; equivalent work experience will be considered.

• Must hold a valid U.S. Customs Broker License.
• 5+ years in a customs brokerage position, 2 + years in a leadership or managerial role preferred.
• In-depth knowledge of U.S import/export regulations, HTS classification, tariff codes, and international trade compliance.

• Exceptional communication and negotiation skills, with the ability to build relationships with clients, government agencies and internal stakeholders.
• Highly organized with excellent attention to detail and ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with customs compliance software

These job descriptions are not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position. All duties and responsibilities are essential functions and requirements and are…