Customer Service Representative

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CREEDEN SALES, Bensenville, IL, US

9 days ago Requisition

Salary: $45,000.00 Annually

Location

Bensenville, IL

Full-Time, Permanent

Customer Service

In Office

The Customer Service Representative (CSR) is as a critical support partner to our sales teams, manufacturers, and retail customers by ensuring accurate, timely, and professional handling of orders, inquiries, and service requests. This role is responsible for maintaining strong customer relationships through responsive communication, attention to detail, and a solutions-oriented mindset, while supporting the execution of sales initiatives and contributing to overall customer satisfaction and operational efficiency.

The CSR plays an essential role in keeping day-to-day business moving smoothly by acting as a primary point of contact for customers and internal teams, ensuring orders are processed correctly, issues are resolved promptly, and information flows effectively across departments.

• Serve as the primary point of contact for all incoming company phone calls and inquiries, including retailers, customers, manufacturers, and internal teams.
• Communicate professionally and effectively via phone and email to support customer and business needs
• Maintain a positive, responsive, and solutions-oriented approach in all interactions
• Manage and respond to customer and partner inquiries related to:
• Quotes and product information
• Order status, cancellations, and sample requests
• Shortages, returns, over-shipments, and missing shipments
• Invoices, bills of lading, proof of delivery, and invoicing questions
• Warranties and service-related requests
• Process orders, tickets, forms, and service requests accurately and in a timely manner
• Handle special requests requiring close monitoring, including urgent headquarters requests, account team escalations, and inquiries from key manufacturers and sales team
• Support accounts requiring special handling (e.g., billing thresholds, delivery requirements, or unique processing instructions)
• Notify account teams of pricing discrepancies, sell sheet errors, or data issues identified in system

• Request updates to the Creeden database, including adding, removing, or modifying items
• Identify and communicate incorrect pricing or data inconsistencies to appropriate teams
• Print and distribute line cards and catalogs to sales team and retail locations as needed
• Maintain accurate documentation and system records to support order and customer accuracy

• Attend Spring and Fall trade shows as needed
• Assist with trade show setup and tear-down
• Support manufacturer booths and process at-show orders
• Identify recurring issues, trends, or inefficiencies and communicate improvement opportunities
• Adapt to new processes, systems, and business needs
• Perform other related duties as assigned to support team and company objectives

This role requires periodic travel (~10%) to support key business activities. Travel will include attending up to four trade shows per year (most held out of state).

The Customer Service Team functions as the operational backbone of the sales organization, ensuring seamless execution of orders, accurate communication, and consistent support for customers, manufacturers, and internal sales teams. The team is responsible for managing day-to-day customer interactions and transactional processes that enable sales initiatives to be carried out efficiently and professionally.

Customer Service works collaboratively across departments to maintain high service standards, resolve issues, and protect the customer experience, allowing sales teams to focus on relationship-building and growth. The team plays a key role in upholding Creeden's reputation for reliability, responsiveness, and integrity.

Customer Service Manager

N/A

Customer Service Reps

Retail Customers

Sales Territory Reps

Account Teams

• Demonstrates a strong commitment to delivering high-quality service to customers, manufacturers, and internal sales teams.
• Understands how customer service supports sales execution and protects long-term customer relationships.
• Maintains professionalism and composure in fast-paced, customer-facing situations.

• Projects a polished, professional image aligned with Creeden's values and upholds high ethical standards and business integrity at all times.

• Communicates clearly, professionally, and promptly via phone, email, and internal systems
• Listens actively to understand customer needs and issues before responding
• Provides accurate information and sets clear expectations with customers and internal partners

• Processes orders, pricing,…