Customer Service Clerk – Village Hall

Employment Opportunities

HOW TO APPLY:

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• In Person: walk into Village Hall and request a paper application to be completed & returned to Human Resources

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Finance

Reports to: Finance Director

Effective Date: NOV 2025

Union: AFSCME/ Non-Exempt

Under the direction of the Finance Director, the Customer Service Clerk supports the daily operations of the Village Hall Finance Counter and manages incoming calls, ensuring the highest standards of customer service for all Village stakeholders.

The Village of Bensenville offers a competitive benefits package that includes a Section 125 plan with health, dental, vision, and employer-paid life insurance; retirement benefits through the Illinois Municipal Retirement Fund; 15 paid holidays, 2 floating holidays, sick leave accrued at one day per month, 2 weeks of paid vacation, tuition reimbursement, and access to our Wellness Program and wellness initiatives.

• Proficiency in speaking, reading, and writing in Spanish is required.
• Deliver exceptional customer service to all Village stakeholders in every interaction.
• Finalize customer payments with cash, check, or a credit card.
• Respond to incoming phone calls by promptly addressing inquiries when possible, logging unresolved questions into the CRM system, and directing calls to the appropriate personnel as needed.
• Enter stakeholder requests into the Village’s Customer Relationship Manager (CRM) system.
• Provide information regarding fees, Village programs, schedules, facility information, and related customer inquiries.
• Receive and process payments for various Village revenue related items.
• Sort and distribute mail daily.
• Process and issue Commercial Vehicle stickers.
• Assist other departments as needed.
• Daily reconcile cash drawers accurately and promptly.
• Ensure workplace safety by complying with all Village safety policies and procedures.
• Complete all mandatory assigned Village training programs.
• Perform additional duties and projects assigned.

• Experience in performing daily reconciliations.
• Excellent communication skills, both verbal and written.
• Ability to establish and maintain effective working relationships with other Finance department staff members, other departments, superiors and other Village stakeholders.
• Ability to follow oral and written instructions.
• Ability to effectively manage time and handle multiple tasks.
• Ensure punctual and regular attendance to fulfill job duties and meet team goals.
• Consistently adhere to the Village’s scheduled work hours and notify supervisor of anticipated absences in a timely manner.
• Ability to work under pressure.

Required:

• Proficiency in speaking, reading, and writing in Spanish.
• Must possess outstanding customer service skills.
• 1+ years of experience handling cash and operating computerized…