Front Desk Agent

Front (IHG Experience Required)

Location:

Holiday Inn Express Bensenville – 811 E Grand Ave, Bensenville, IL 60106

Salary Range: $52,000 – $60,000 annually (based on experience)

Job Type: Full-time (Evenings, Weekends & Holidays as needed)

• Welcome guests with warmth and professionalism during check-in and check-out
• Handle reservations, phone calls, and guest requests efficiently using IHG systems
• Maintain accurate records and ensure smooth front desk operations
• Resolve guest concerns promptly and provide outstanding service
• Communicate with other departments to ensure seamless guest experiences
• Assist with Park, Sleep & Fly packages offered at the hotel
• Perform other duties as assigned to support daily hotel operation

• At least 2 years of experience working at an IHG property (REQUIRED)
• Strong customer service and communication skills
• Familiarity with IHG systems (e.g., Hotel Key)
• Dependable, professional, and self-motivated
• Able to work evening, weekend, and holiday shifts
• Team Player

• Competitive pay
• Employee discounts on hotel stays
• Performance-based bonuses
• Sick Leave
• Paid leave on first anniversary
• Career growth opportunities within the hotel
• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement

Evening shift

On-site at Holiday Inn Express Bensenville 811 E Grand Ave, Bensenville, IL 60106

Job Type: Full-time