Customer Support Engineer

Customer Support Engineer

Join a growing team focused on keeping mission-critical cooling systems operating at peak performance. This role is ideal for an engineer who enjoys troubleshooting technical issues, supporting customers, and coordinating service activities from diagnosis through resolution.

What You'll Do

• Troubleshoot and resolve industrial chiller system issues involving refrigeration, electrical, mechanical, and fluid components.
• Monitor system alarms, service requests, and customer inquiries to ensure timely response and resolution.
• Serve as a primary technical resource for customers, providing guidance via phone, email, and remote support tools.
• Assist field service teams with diagnostics, root cause analysis, and corrective actions.
• Create and deliver service documentation, performance updates, and customer reports.
• Escalate urgent issues and communicate effectively with customers, service providers, and internal teams.
• Partner with engineering and operations teams to improve equipment reliability and serviceability.
• Support training initiatives for customers, technicians, and internal personnel.

What We're Looking For

• Bachelor's degree in Engineering or a related technical discipline.
• 1-3 years of experience in manufacturing, industrial equipment, or a technical service environment.
• Strong troubleshooting skills with mechanical and electrical systems.
• Excellent analytical, problem-solving, and critical-thinking abilities.
• Experience working with ERP systems and business software platforms.
• Strong customer service mindset with effective written and verbal communication skills.
• Ability to prioritize multiple tasks and perform well in a fast-paced environment.

Salary Range: $75,000-$90,000

Benefits:

• Health, dental, and vision, life, short/long term disability insurance
• 401(k) offering
• Paid time off and holidays (80 hours PTO)
• Paid sick leave where applicable by state law.

Equal Opportunity Employer/Veterans/Disabled