Air Logistics Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will coordinate air export shipment activities accurately and on time while meeting customer transit requirements. As part of the Operational Care Center, you will support shipment execution from documentation and bookings through system updates, shipment monitoring, and issue resolution.

• Review shipment details and confirm cargo check-in
• Prepare, review, and process air export documentation
• Identify missing or conflicting shipment information and follow up with Customer Care teams or other partners
• Request bookings and coordinate with gateway teams
• Link shipments to flights and update systems accurately
• Support export customs-related processes through AEXUS
• Prepare house documentation and support pickup coordination
• Assist with pickup billing and flight requests
• Review commercial invoices, SLIs, and dangerous goods information for accuracy
• Monitor shipments, follow up on deviations, and elevate issues as needed
• Collaborate with gateways, warehouses, customs teams, carriers, vendors, and internal partners
• Support process improvement, system utilization, cost optimisation, and compliance with regulatory, industry, and Kuehne+Nagel standards

We are looking for a collaborative, detail-oriented professional with air export experience and a strong understanding of freight forwarding or logistics operations. The ideal candidate is comfortable working in a team environment, asking questions when needed, and managing shipment details accurately in a fast-paced operational setting.

• 2 to 3 years of air export experience
• Freight forwarding or logistics experience
• Familiarity with AEXUS
• Experience with air export documentation, bookings, flight requests, pickups, and system updates
• Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful
• Strong attention to detail and organisational skills
• Clear communication and problem-solving skills
• Ability to work collaboratively with internal and external partners
• Flexibility for possible weekend coverage as needed

This position is not eligible for employment visa sponsorship. Applicants must be currently authorised to work in the United States on a full-time basis without the need for current or future employer sponsorship.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programmes and career mobility. Base salary is part of a competitive total reward package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorised to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

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