Service Technician

Service Technician

Join to apply for the Service Technician role at HIAB Brasil
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Business: Hiab

Job Function: Service

Locations: Bensenville, IL, USA;
Franklin Park, IL, USA

Compensation: $31.05–$36.25 per hour based on skills and experience.

• $4000 Sign‑On Bonus.
• Employees First culture: empowerment and excellence every day.
• Comprehensive benefit package including health, vision, dental, company‑paid and voluntary life insurance from day one.
• 401k program with 6% match.
• Personal time off and company‑paid holidays.
• Opportunities for career growth and competitive salary commensurate with experience.
• Paid training.
• Boot allowance.
• Company mentoring program.
• Tuition reimbursement for job‑related continued education.
• Referral Program.
• Company cell phone, laptop and/or credit card for business use.

To perform service (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment at assigned Hiab locations, following Manager’s instructions. Responsible for contributing to productive customer relationships and following best practice in all administrative and technical activities.

• Stay up to date with technical developments via internal service bulletins and required courses.
• Maintain knowledge of technical specifications of relevant equipment.
• Respond to customers to maximize satisfaction.
• Follow Hiab Customer Satisfaction Guidelines.
• Protect self and others; adhere to safety rules working practices and environmental requirements.
• Report any equipment safety concerns to the District Service Manager.
• Inspect, troubleshoot, report, plan and conduct service or repair as instructed.
• Submit regular reports in the specified format.
• Maintain adequate records and documentation in line with standards.
• Plan and manage time and resources for maximum benefit to Hiab and the customer.
• Make judgments about cost‑effective and efficient service approaches.
• Maintain accurate invoicing to the customer.
• Manage and protect spare‑part security and traceability.
• Recognize sales opportunities and communicate to the District Service Manager.
• Provide feedback to support continuous quality improvement.
• Participate in innovative thinking to improve service efficiency.
• Coach/tutor junior colleagues and trainees as necessary.
• Act in a way that promotes a positive image of the Hiab brand and follows the Quality System.
• Other duties as assigned.

• Obtain and maintain a 1‑year DOT medical card.
• Be mobile, adaptable, and able to work in variable physical site conditions.
• Hold a qualification from a higher vocational school (or equivalent experience) in mechanical engineering, hydraulics, electrics, or electronics.
• Possess working technical knowledge of all Hiab product lines.
• Understand diesel engines and hydraulic drive systems.
• Be fluent in the local language and have working knowledge of English (spoken and written).
• Hold required operator licenses for all equipment in line with local requirements.
• Maintain records in compliance with agreements.
• Understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions.
• Adhere to safety and environmental requirements.
• Own the required tools.

• Minimum high school diploma or GED required.
• Technical or secondary college preferred.
• 3+ years of mechanical, hydraulic, or electrical operations preferred.

• Customer‑oriented.
• Ability to cope with stressful situations.
• Appropriate diagnostic and troubleshooting skills.
• Responsible act in light of prevailing circumstances.
• Good hands‑on skills for mechanical, hydraulic and electronic operations.
• Able to safely operate equipment for testing and repair.
• Basic computer skills.

• Alignment with company values: caring, reliable, pioneering.
• High sense of urgency.
• Service and customer focused.
• Passion for driving performance improvements.
• Process oriented.

If you are excited about this opportunity, please submit your Resume/CV today for consideration.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.