Director, Customer Success

STG Logistics ("STG") is a premier provider of managed and extended port‑to‑door outsource services. With a nationwide network of drayage and intermodal operations, bonded CFS facilities, and warehouse fulfillment locations integrated with the best people and premium technology, STG delivers holistic solutions to its customers’ supply chain.

The Director of Customer Success is responsible for leading STG’s customer growth strategy across the brokerage division. This role will focus on customer retention, account expansion, multi‑modal penetration, and strategic relationship development. The Director of Customer Success will lead a team of Account Managers and Customer Success professionals to maximize customer value, increase wallet share, and strengthen long‑term partnerships across STG's transportation portfolio.

• Lead and develop Account Management and Customer Success teams across the brokerage organization
• Create and execute strategic customer growth plans for key accounts
• Drive customer retention and revenue growth within existing customer relationships
• Identify and execute opportunities for multi‑modal expansion across STG service offerings
• Establish account planning processes, customer business reviews, and growth initiatives
• Monitor customer profitability, revenue trends, and account performance
• Partner with Commercial Sales, Operations, and Carrier Sales teams to support customer objectives
• Develop key performance indicators focused on retention, growth, and customer engagement
• Serve as executive sponsor for strategic customer relationships and escalations
• Coach team members on account growth, relationship management, and customer strategy
• Drive a culture of customer advocacy and continuous improvement

• Bachelor’s degree in a related field preferred
• 7+ years of transportation, logistics, or supply chain experience
• 5+ years of leadership experience managing Account Management, Customer Success, or Customer Development teams
• Demonstrated success growing revenue within existing customer accounts
• Experience building and executing strategic account growth plans
• Strong understanding of brokerage, truckload, and multi‑modal transportation solutions
• Proven ability to develop and coach high‑performing teams
• Excellent communication, presentation, and executive relationship management skills
• Strong problem‑solving and analytical skills
• Demonstrated attention to detail while helping drive the big picture
• Self‑driven curiosity to ask questions and seek understanding
• Ability to lead through and adapt to new processes and challenges
• Effective relationship building skills and communication with team members of all levels
• High level of proficiency in Microsoft Excel and ability to learn new systems
• Background of strong character, integrity, leadership, and sound decision‑making
• Strong organizational skills and ability to work independently, managing time and prioritizing tasks effectively

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job‑related reasons.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

STG Logistics is an equal‑opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.