Air Logistics Operational Care Specialist

Air Logistics Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).

Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.


How you create impact

• Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables.
• Follows the communication concept for effective communication with stakeholders.
• Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in internal systems, including financial data.
• Review and clarify operational instructions if there are conflicts or deviations with regulatory requirements, routing, tracking and tracing, rate information, or other discrepancies.
• Promptly report problems, operational disputes or discrepancies to the direct supervisor.
• Collaborates with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed.
• Monitors operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered.
• Collaborates with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical.
• Maximize profitability through cost optimization.
• Active participant in process improvement identification, and implementing changes.
• Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.

What we would like you to bring

• 3+ years of air logistics business unit experience handling air shipments.
• 2+ years of freight forwarding industry experience.
• High level of attention to detail is necessary, coupled with excellent communication and organizational skills when dealing with stakeholders both internally and externally.
• Proven track record of airfreight knowledge and expertise,
• Possess a "can do" customer service mindset.
• Adaptable and eager to work in a dynamic environment.
• Adherence to regulatory requirements is a must, and this is accompanied by a knowledge of industry specific guidelines.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.


What's in it for you


At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $28.00 and $33.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is…