Assistant Transportation Manager in Bensenville

Position Overview / 职位概述

The Assistant Transportation Manager will support the Transportation Manager in overseeing fast-growing B2B and B2C transportation operations, ensuring efficiency, compliance, and service excellence. This role requires a proactive leader with strong operational execution skills, the ability to adapt to rapid business growth, and a customer-first mindset.

运输副经理将协助运输经理，负责快速增长的 B2B（企业物流）和 B2C（电商直邮/消费者配送）业务的运输管理，确保运营高效、合规，并维持高水平的服务质量。此岗位需要具备积极主动的管理能力、优秀的执行力、适应快速增长业务的能力，以及以客户为中心的思维。

• Assist in daily management of B2B (bulk shipments, contract logistics) and B2C (e-commerce, last-mile delivery) transportation flows.
  协助日常 B2B（大宗运输、合同物流）与 B2C（电商、末端配送）运输业务的管理。
• Secure capacity with carriers, co-loaders, and trucking partners to support high and peak volumes.
  与承运商、拼箱商及卡车公司合作，确保运输运力稳定，满足高峰期需求。
• Monitor delivery timeliness and quality, ensuring smooth handover between warehouse, fulfillment, and transportation teams.
  监控运输时效与质量，确保仓储、履约与运输环节顺畅衔接。

• Deliver reliable, cost-efficient B2B services and fast, accurate B2C deliveries.
  为B2B客户提供高效可靠的运输服务，为B2C消费者提供快速准确的配送体验。
• Resolve exceptions and customer escalations with urgency.
  快速处理异常与客户投诉，保证服务满意度。
• Collect and analyze feedback to improve service standards.
  收集并分析客户反馈，持续优化服务水平。

• Maintain strong relationships with carriers, 3PLs, and trucking companies.
  维护与承运商、第三方物流和卡车公司的合作关系。
• Assist in contract negotiations and track vendor KPIs.
  协助合同谈判并跟踪合作伙伴的关键绩效指标。

• Support transportation capacity planning for rapid business growth.
  协助运输运力规划，支持快速增长的业务需求。
• Participate in network optimization (multi‑warehouse coverage, linehaul planning).
  参与网络优化（多仓布局、干线运输规划）。
• Prepare contingency plans for seasonal surges and market changes.
  制定应对季节性高峰与市场变化的应急方案。

• Supervise coordinators/dispatchers and ensure SOP compliance.
  管理运输协调员/调度人员，确保遵循标准流程。
• Train and mentor team members to build a scalable transportation team.
  培训与指导团队成员，建设可扩展的运输团队。
• Act as deputy for the Transportation Manager when needed.
  必要时代理运输经理职责。

• Use TMS, WMS, Cargo Wise to manage operations and track performance.
  使用运输系统（TMS、WMS、Cargo Wise）管理运输与绩效。
• Analyze transportation cost, route efficiency, and service quality.
  分析运输成本、路线效率和服务质量。
• Support finance teams with freight audit and cost control.
  协助财务团队进行运费审核与成本控制。

Other duties as assigned.

• Bachelor’s degree
  本科及以上学历。
• 3–5 years of transportation/logistics experience
  3–5年运输/物流经验。
• Strong understanding of transportation regulations and market operations
  熟悉运输法规及市场运作模式。
• Proficiency in logistics systems (TMS/WMS/Cargo Wise) and MS Office
  熟练使用物流系统（TMS、WMS、Cargo Wise）及办公软件。
• Excellent communication, problem‑solving, and leadership skills
  具备优秀的沟通能力、问题解决能力与团队管理能力。
• Bilingual English & Chinese strongly
  中英文双语能力优先。

• Scalability & Growth Mindset / 可扩展与增长思维
• Customer-Centric / 客户导向
• Operational Agility / 运营灵活性
• Leadership / 团队领导力
• Data-Driven Decision Making / 数据驱动决策