Inside Sales Manager

Overview

If you’re looking for a special place to build or grow your career, you’ve found it. IDEX is a place where you can apply your skills and learn new ones in an environment where you can make an impact. IDEX operates across more than 40 diverse businesses around the globe with opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more.

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Who We Are

Gast and Airtech are part of the IDEX Performance Pneumatics Group, delivering innovative solutions for vacuum, pressure, and flow control across critical industries worldwide. Gast designs and manufactures high-quality air-moving products, including compressors, vacuum pumps, and accessories. Airtech specializes in custom-engineered vacuum and pressure systems for life sciences, electronics, and industrial automation. Together, Gast and Airtech combine engineering excellence, customer focus, and global reach to enable technologies that keep industries moving and improve everyday life.

Position Summary

The Inside Sales Manager will lead and manage the inside sales team responsible for driving revenue growth through proactive customer engagement, technical support, quoting, and lead conversion for industrial products such as compressors and air blowers. This role focuses on maintaining strong customer relationships, ensuring timely responses to inquiries, and supporting the field sales team to achieve overall business objectives. The Inside Sales Manager will work cross-functionally with sales, engineering, product management, and customer service to provide best-in-class customer, distributor, and sales support.

The ideal candidate must be passionate about customer engagement, leading and developing a team, and commercial processes. The position will be accountable for meeting/exceeding sales targets, funnel growth through lead conversion, and customer satisfaction.

Essential Duties & Responsibilities

• Team Leadership & Development
• Lead, manage, and mentor a team of Inside Sales Engineers/Representatives to enhance individual and team performance
• Provide training on product knowledge, sales strategies for lead conversion, and sales tools (CRM)
• Foster a positive, collaborative, and high-performance sales culture built on accountability and results

• Sales Execution for 80s and 20s Customers
• Develop and implement plans to protect core customer accounts and revenue, while evaluating opportunities to grow from existing 80s and 20s accounts
• Set clear, measurable individual and team sales targets aligned with company objectives
• Monitor progress toward goals and adjust strategies as needed to ensure success
• Prepare accurate sales forecasts, pipeline reports, and performance analyses for senior management

• Leads Conversion – Process Management
• Oversee the entire inside sales process, ensuring efficiency, consistency, and compliance with defined processes
• Collaborate with marketing to maintain a steady flow of qualified leads and optimize lead conversion
• Continuously evaluate and improve sales practices, tools, and procedures to maximize productivity

• Customer Relationship Management
• Serve as the escalation point for complex customer issues, ensuring timely and satisfactory resolution
• Maintain accurate and up-to-date records of leads, opportunities, and sales activities in CRM systems
• Identify opportunities for upselling and cross-selling within existing accounts to increase revenue

• Performance Monitoring
• Track and analyze KPIs and sales metrics to measure success, including cadence of 20s and 80s account reviews
• Conduct regular pipeline reviews and implement corrective actions to address gaps
• Provide constructive feedback and actionable insights to team members to drive continuous improvement

Skills & Attributes

• Leadership Presence – Inspires confidence and motivates the team to achieve and exceed goals
• Customer Focused Mindset – Prioritizes building strong relationships and delivering exceptional customer experiences
• Accountability – Takes ownership of results and ensures accountability
• Servant Leadership – Prioritize the needs of the team to foster growth and collaboration
• Adaptability – Thrives in dynamic…