CX Strategy & Operations Leader — Insight & SLA Excellence
Job in
Benton Harbor, Berrien County, Michigan, 49022, USA
Listed on 2026-08-22
Listing for:
Whirlpool, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
Job Description & How to Apply Below
Whirlpool, Inc. seeks a Customer Experience Strategy & Operations Manager to lead Kitchen Aid's CX strategy. This role involves ensuring alignment with organizational goals and driving excellence throughout the consumer journey.
Key responsibilities include managing the CX strategy implementation, leading relationships with contact center partners, and delivering performance insights. Candidates should possess a Bachelor’s degree and 4–5 years of CX Operations experience.
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