Senior Operations Manager

Salary + Performance Bonus

$100k to $120k Base Salary - Depending on Experience

Full Benefits including 401k

This role is for an ambitious, hands‑on engineer ready to take ownership of North America operations.

You will lead end‑to‑end execution—from warehouse operations to SIOP, inventory, and Dynamics 365

— while acting as the technical interface across customers, sales, and engineering.

This is a high‑ownership role with direct decision authority and accountability for results.

Reliable, on‑time delivery and strong daily warehouse execution

High product availability with disciplined control of inventory levels

Accurate and stable Dynamics 365 processes and master data

Fast, structured resolution of technical and quality issues

A cross‑trained, accountable team with clear ownership and continuous development.

Lead daily warehouse operations from inbound to outbound execution

Set priorities, resolve issues, and drive consistent execution on the floor

Coach and develop the team through weekly 1:1s, feedback, and clear expectations

Drive cross‑training to build flexibility and coverage across functions

Identify and implement process improvements to increase efficiency and transparency

Own and drive the SIOP process for North America

Align demand, supply, and inventory through structured planning and clear decisions

Proactively manage constraints, shortages, and priorities

Lead replenishment decisions to balance service levels and inventory investment

Translate customer agreements into planning and stocking parameters

Partner with Sales to forecast demand and adjust inventory strategy

Own product lifecycle topics, including obsolescence and stock optimization

Act as Dynamics 365 process owner for NA: ensure master data accuracy and discipline

Act as the primary technical point of responsibility for North America

Support customers and internal teams with product and application expertise

Partner closely with Switzerland engineering on projects and product topics

Lead root cause analysis and corrective actions for technical and quality issues

Deliver product and technical training internally and externally

Review and decide on RMA disposition

Analyze returns trends and drive corrective actions

• Eliminate recurring quality and product issues

Work closely with Sales, Finance, and Switzerland‑based teams

Communicate clearly on priorities, constraints, and delivery commitments

Ensure operational execution meets customer commitments and expectations

Bachelor’s degree (required) in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Operations Management, or Supply Chain Management.

Master’s degree (preferred): MBA (Operations/Supply Chain), MS Engineering Management, or MS Industrial/Manufacturing/Systems Engineering.

8+ years of experience across operations, engineering, or supply chain, with hands‑on responsibility and direct involvement in operational execution.

Demonstrated ability to operate hands‑on while leading—this is not a purely managerial role.

Experience with ERP systems (Dynamics 365 preferred)

Track record of solving technical/customer issues and driving corrective actions.

Experience leading a small team while remaining operationally involved.

Strong ownership mindset with focus on execution and results

Hands‑on operator: comfortable on the warehouse floor, in systems, and in decision‑making

Structured problem‑solving and pragmatic continuous improvement approach

Ability to connect technical detail with business decisions

Strong communication across functions (sales, finance, logistics, engineering)

Data‑driven mindset with solid Excel / BI capabilities

High level of autonomy with full accountability for results

Direct exposure to operational and commercial decision‑making

Broad scope across engineering, operations, and business execution

Close collaboration with global teams in a fast, pragmatic environment

A role for someone who takes ownership and delivers results.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard