Network Lead

Benton Harbor, MI | 5 - 15 years of experience

Lead network engineering and operations role responsible for network infrastructure across global enterprise.

• Cisco Routing & Switching
• Cisco Wireless
• Juniper Mist
• VMware Velo Cloud SD-WAN
• Palo Alto Firewalls
• Cisco ISE
• Solar Winds
• Service Now
• AWS
• GCP
• VPN, DNS/DHCP/IPAM
• Support network refresh and lifecycle modernization initiatives

• Review EOL/EOS device inventory and recommend technology refresh plans.
• Coordinate site network upgrades and deployment activities.
• 10+ years of Network Engineering and Operations experience.
• Experience supporting global enterprise networks with 200+ sites.
• Experience with WAN, SD-WAN, wireless and security technologies.
• Experience coordinating offshore support organizations.
• Strong customer-facing and stakeholder management skills.
• Experience with OEM/vendor management and TAC engagement.

• CCNP Enterprise
• CCIE Enterprise
• PCNSE
• AWS Advanced Networking
• ITIL Foundation
• SD-WAN Certifications

• Lead major incident and escalation management for network services.
• Act as primary technical liaison between Customer and TCS delivery teams.
• Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.
• Coordinate with ISPs, carriers, OEMs and third‑party vendors for fault resolution.
• Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.
• Drive root cause analysis, trend analysis and service improvement initiatives.
• Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.
• Support network changes, upgrades, implementation and transition activities.
• Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.
• Partner with automation teams to deploy AI-enabled Net Ops and self‑healing capabilities.
• Utilize Solar Winds, Service Now, Cisco and other enterprise monitoring platforms.
• Support event correlation, alert tuning, and proactive monitoring activities.
• Collaborate with automation teams on AI‑led network operations initiatives.
• Drive continuous service improvement opportunities and automation use cases.

• Coordinate with ISPs, telecom providers, hardware vendors, and OEM support organizations.
• Participate in weekly operational reviews and monthly service review meetings.
• Support governance, reporting, and service review activities.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $110,000 - $130,000 a year