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Payments Product Owner / Payments Lead

The Payments Product Owner / Payments Lead is a key role responsible for defining and executing the product strategy for payment processes and services across our D2C (Direct-to-Consumer) platforms. This individual will drive the payments roadmap, prioritize features, and collaborate with cross-functional teams—including IT, D2C, Finance, and Compliance—to deliver seamless, secure, and scalable payment solutions. The ideal candidate has deep expertise in payment technologies, regulatory compliance, and eCommerce best practices, with a proven ability to deliver high-impact product outcomes.

Key Responsibilities:

• Payments Strategy &
  
  Roadmap:
  
  Define and execute the payments product vision, strategy, and roadmap in alignment with business objectives.
• Stakeholder
  
  Collaboration:
  
  Partner with Engineering, Finance, Legal, Compliance, Marketing, and Customer Support to align priorities and deliver best-in-class payment solutions.
• Market & Competitive Analysis:
  Monitor industry trends, emerging technologies, and regulatory changes (e.g., PCI DSS, GDPR) to identify innovation opportunities and mitigate risks.
• Performance Optimization:
  Track payment KPIs, identify inefficiencies, and implement enhancements to improve conversion, reduce costs, and elevate user experience.
• Compliance & Security:
  Ensure adherence to payment regulations and security standards, working closely with relevant teams to address vulnerabilities.
• Product Development:
  Translate business needs into actionable user stories, maintain a well-groomed backlog, and prioritize features for development teams.
• Cross-Functional Support:
  Assist Accounts Receivable and Consumer Services in troubleshooting payment system issues and resolving customer disputes.

Qualifications & Skills:

• Education:
  
  Bachelor's degree in Computer Science, Business, Finance, or a related field preferred.
• Experience:
  
  3+ years in product management, preferably in payments, fintech, or eCommerce.
• Technical Knowledge:
• Expertise in payment processing (credit/debit cards, ACH, mobile wallets, Pay Pal, Apple Pay, Affirm, etc.).
• Familiarity with payment gateways, fraud prevention, billing systems, and eCommerce platforms.
• Experience with Quick Lizard is a plus.
• Analytical
  
  Skills:
  
  Proficiency in data analysis and reporting to drive decision-making.
• Soft Skills:
• Strong communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a problem-solving mindset.