Customer Service Manager

• Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.
• Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.
• Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.
• Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
• Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.
• Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.

• Bachelor’s degree or equivalent experience
• Minimum 4+ years of retail/grocery or customer service experience
• Progressive leadership experience preferred
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
• Demonstrated ability to lead an organization that practices working safely at all times
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share
• A strong business acumen
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported

Demonstrates strong leadership and communication skills to effectively manage team development, operational accountability, and financial performance. Possesses a thorough understanding of retail operations, compliance, and merchandising strategies to drive sales and foster an inclusive environment.

• Bachelor's Degree
• Retail/Grocery Experience
• Progressive Leadership Experience
• Financial Analysis
• Inclusive Environment Commitment

• Financial Analysis
• Statistical Information Analysis
• Operational Accountability
• Merchandising Strategy
• Budget Management

• Financial Analysis
• Statistical Information Analysis
• Operational Accountability
• Merchandising Strategy
• Budget Management

• Clear Communication
• Team Development
• Coaching and Feedback
• Talent Identification
• Candid Discussions

• Retail Operations
• Customer Service
• Safety Compliance
• Diverse Talent Pipeline
• Sales Maximization