Fiscal Support Specialist

## Fiscal Support Specialist Apply locations:
Benton County Campus, Arkansas time type:
Full time posted on:
Posted Todayjob requisition :
JR-1204

North West Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.
As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Under the direction of the Manager Treasury Services, the Fiscal Support Specialist is responsible for serving students, staff, parents and community members through the Treasury Services office, working on a broad array of student service issues, including student accounts, financial aid, veterans’ benefits, orientation, admissions and registration. The Fiscal Support Specialist collaborates with various service areas to facilitate consistent delivery of services and information across campus.

The Fiscal Support Specialist refers students to the appropriate college resource while providing exceptional customer service to a diverse population. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
** Essential Duties:
*** Provide front-line Treasury Services support to students, staff, parents, and community members by answering questions related to student accounts, financial aid, veterans’ benefits, admissions, registration, and other student service areas through in-person, phone, and email communication.
* Assess student needs, discuss financial planning options, and assist with establishing payment plans to support student success and account resolution.
* Serve as a primary point of contact for receipting, recording, refunding, and balancing tuition payments and other college revenues; balance daily cashiering sessions and prepare deposits in accordance with college procedures.
* Research, resolve, and appropriately redirect student inquiries, disputes, and difficult customer concerns while maintaining professionalism, tact, diplomacy, and a high standard of customer service.
* Administer assigned Treasury Services processes, including emergency loan tracking, returned check processing, account balance write-offs, scholarship return check requests, and related documentation.
* Support collection efforts for past-due student accounts by contacting students, maintaining account documentation, and processing State Set-Off receipts and other payments accurately and timely.
* Perform complex cashiering and refunding functions for student accounts and other college areas in compliance with college policies, FERPA requirements, and applicable Title IV cash management regulations.
* Maintain current cashiering procedures, provide appropriate referrals and supporting documentation, and collaborate with college departments to ensure accurate, consistent service delivery.
* Participate in required training, staff meetings, and professional development activities; maintain regular, reliable, and non-disruptive attendance.
* Additional duties may be assigned as necessary to support the goals and objectives of the department and college
** Rate of Pay: $16.13 per hour  Higher compensation may be considered based on qualifications directly related to position
**** Completed applications received by 6/19/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position
***
* Minimum Qualifications:

*** The formal education equivalent of a high school diploma
* Two years of experience in student financial accounts, banking or related area
*
* Knowledge, Skills and Abilities:

*** Knowledge of college, local, state, and federal regulations related to billing, payment processing, refunds, confidentiality, and student services.
* Strong problem-solving, critical thinking,…