HR Advisor - Broken Bow Plant

Role Overview

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via Service Now), chat, and phone support. Responsibilities include managing high volume walk‑up support, incoming support calls routed to the People Operations team, resolving first‑level support requests, and handling other related tasks as needed.

Receives and provides basic navigation support for routine correspondence, reviews and updates key business processes and general master data components, and collaborates with the People Operations team to achieve faster support service level agreements.

Must possess excellent customer service, basic analytical and troubleshooting skills, planning and organizational skills. Must be detail‑oriented and work well in a team environment. Must be able to work in a fast‑paced environment. Must be able to multi‑task when applicable.

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience: 2+ years relevant customer support role and past data entry experience.
• Computer
  
  Skills:
  
  Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output.
• Communication
  
  Skills:
  
  Ability to interact with and communicate to a broad range of end users providing excellent support.
• Special
  
  Skills:
  
  Excellent customer service, basic analytical and troubleshooting skills, planning and organizational skills, detail‑oriented, work well in a team environment, fast‑paced environment, multi‑task, strong interpersonal skills, excellent judgment, ability to analyze issues quickly & take appropriate action under limited time constraints.

Paid time off, 401(k) plans, affordable health, life, dental, vision and prescription drug benefits.