Regional Director Hearing Care – Arkansas & Missouri

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

United States, United States

Salary: $110,000–$130,000 + 25% Annual Bonus + Quarterly Incentives

As a Regional Director, Hearing Care at Audio Nova, you are responsible for directing and leading the Regional Manager, Hearing Care, a team of Hearing Care Professionals, and support staff in a designated region. As a strong leader, you will guide, coach, and mentor your team while leveraging your strong business acumen to drive your team toward achieving sales budgets, assigned key performance indicators (KPIs), and profit.

The Regional Director will lead the team to provide an exceptional customer experience through the highest standards of care by following Pinnacle Audio Care. Talent management is a key focus in this position, as it plays a vital role in driving the overall success of the business.

• Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help
• Manage, coach, and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development, and performance management
• Effectively manage and support change management initiatives
• Motivate the team to enthusiastically embrace the policies and procedures of Audio Nova
• Ensure the team provides a customer-centered approach by exploring customers' lifestyle needs through the MEET customer journey and services, providing best practices for all customer visits, and motivating customers to improve their quality of life through the use of the latest hearing care solutions
• Ensure all employees are compliant with Audio Nova's local and global policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for all dispensing employees
• Ensure that all employees adhere to Audio Nova's customer and sales process, which includes, but is not limited to, applicable sales systems and processes, as well as meeting audiological requirements
• Work collaboratively with other leaders to execute on all talent management initiatives, including development, appraisal, succession planning, and performance management, while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR)
• Lead strategies to improve engagement across the region
• Maintain awareness of industry trends and developments
• Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such…