Sales Associate III

Overview

Coach is a global fashion house founded in New York in 1941. As part of Tapestry Inc., we deliver luxury retail experiences with an inclusive, courageous spirit. The Sales Associate serves as the front‑line ambassador, creating personalized, elevated shopping experiences, meeting sales targets, and supporting daily store operations.

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

• 1+ years of sales experience (luxury retail preferred). Knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Strong English language proficiency.
• Luxury retail background; social media savvy; experience with live‑stream shopping or video demos, clienteling, and data acquisition.
• Physical ability to work at a fast pace, lift 25lb regularly (up to 50lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.

Ability to work a flexible schedule that includes nights, weekends, peak busy season, and high‑traffic retail days, including public holidays. Physical requirements include lifting 25lb regularly and occasionally up to 50lb, as well as climbing, bending, kneeling, and maneuvering in the sales floor and stockroom.

• Base Pay Range: $15.00–$19.50 per hour.
• Medical, Dental, and Vision insurance.
• 401(k) plan.
• Paid paternity and maternity leave.
• Commuter benefits, disability insurance, and tuition assistance.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications as they relate to the position, without regard to age, sex, sexual orientation, gender identity, racial or ethnic background, disability, or other protected bases. Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. For accommodations in the application process, contact Tapestry People Services.