Field Service Technician- Walmart RDC- Bentonville, AR

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. They will handle installation and servicing of fuel cells at specific locations, reporting breakdown events, ordering parts, and maintaining these systems. This role offers significant customer interaction, requiring excellent technical, communication, interpersonal, and motivational skills.

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on‑call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high‑pressure hydrogen storage, 480
  
  VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties and documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Minimum high school diploma or equivalent with technical electrical coursework.
Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
Formal training and education may be considered in lieu of direct experience.
Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
Must be able to lift 50 pounds on a regular basis unassisted.
Knowledge of lift truck operation and applications is highly preferred.
General mechanical aptitude is required.
Computer and software system skills as applicable to the position, including but not limited to Word, PowerPoint, Excel, and Outlook.
Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
Excellent verbal and written communication skills.
Creativity in solving technical problems.
Ability to work independently.
Uncompromising dedication to quality.
Exceptional time management skills with the ability to handle multiple tasks.
Punctual and reliable.
Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power.

$24.50 - $28.50 per hour.

• Base salary determined on education, experience, skills, and geography, with local geographic variations discussed during the interview process.
• Health, Dental & Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick and volunteer time off.
• Paid holidays.
• Lifestyle Reimbursement Program.
• Education Assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our employees create products every day that change the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real‑world products and applications. Join our team as we rapidly expand into key markets like zero‑emission on‑road vehicles, robotics, and stationary power – be a part of the climate solution! To learn more, download our brochure.

Check out these videos to learn more about PLUG:
Plug Power's Culture Code, Who is Plug? Manufacturing Electrolyzers at scale, Megawatt Fuel Cell Power Generation System, Implementing Fuel Cells in Material Handling.