Testing Center Lab Assistant

Testing Center Lab Assistant

North West Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Testing Center Lab Assistant is a part-time position that reports directly to the Director of Testing Services. This position is responsible for the administration of pencil/paper and online/web-based course exams for online and traditional classes. The incumbent will also assist with the scheduling and administration of a variety of testing programs, proctor services, and certification testing. The position requires at least 6 hours of work on Saturdays, with the option of working up to 19 hours per week.

Essential Duties:

• Responsible for proctoring NWACC course exams, placement tests, and accommodated assessments, while also ensuring the workspace remains organized
• Continuously monitors testers and enforces testing security procedures while administering various types of pencil/paper and computer/web-based tests for prospective and currently enrolled students
• Obtains and maintains relevant certifications to support the administration of assessments associated with community proctoring services, including CLEP, Meazure Learning, Pearson Vue, Kryterion, and PROV
• Must have the ability to work Saturdays from 7:30am - 1:30pm
• Delivers prompt and high-quality customer service by responding to inquiries about Testing Services through phone, email, and in-person interactions
• Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others
• Works as a liaison between the Testing Center and faculty while assisting students in the center
• Assists with the reception desk as needed which includes checking in students, verifying identification, assisting students with making appointments, completing the proper paperwork for community proctoring services (Pearson, CLEP, etc)
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Rate of Pay: $15.00 hourly

Completed applications received by 7/15/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position

Minimum Qualifications:

• Associate degree from an accredited institution of higher education
• At least 1 year of experience in a specialized or related field applicable to work performed

Preferred Qualifications:

• At least 2 years of customer service experience
• At least one year of experience working at an academic testing center

Knowledge, Skills, and Abilities:

Must be a self-starter who takes accountability for performance while requiring minimal supervision

Strong time management, multi-tasking, and organizational skills

Knowledge of Student Information systems, word processing programs, spreadsheets, email and other computer programs

Ability to build relationships with individuals and teams across the institution and campus

Physical Demands/Work Environment:

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is:

Frequently:

• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking

Constantly:

• Hearing
• Repetitive motion
• Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions:

The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary.

Infrequently, exposure to louder noise levels or physical activities, such as moving…