Program Coordinator, Policy

Heartland Whole Health Institute is a non-profit that addresses physical, mental, emotional, and social well-being by working with health systems, employers, and communities to redesign health care delivery.

Job Description:

Job Title:

Program Coordinator, Policy

Reports to:

Manager, PolicyFLSA Classification:
Non-Exempt

Location:

Bentonville, Arkansas (On-site)
Date Reviewed: 08/09/2026

Who We Are Heartland Whole Health Institute (HWHI) is dedicated to transforming health care – beginning in our home of Northwest Arkansas and scaling to disrupt the national health crisis. We advocate, educate, and guide the implementation of an innovative system, rooted in whole health and the realignment of financial incentives. Our team members are collaborative, analytical, mission-driven, and working together to change the status quo.

The Institute’s 85,000-square-foot facility is located on the Crystal Bridges Campus for Art and Wellness, which includes Crystal Bridges Museum of American Art and Alice L. Walton School of Medicine.

About the Position The Program Coordinator, Policy provides coordination and administrative support for assigned functional areas, supporting day-to-day activities, programs, and organizational priorities. This role coordinates communication, scheduling, travel, budgets, meetings, events, and other administrative processes while helping ensure work is organized, accurate, and completed in a timely manner.

The Program Coordinator works collaboratively with leaders, team members, other administrative roles, external stakeholders, and shared services partners to provide support across multiple programs, departments, or work streams based on organizational priorities and workload needs. The position helps maintain continuity, coordination, and effective information flow across functional areas while adapting to changing needs and priorities.

Success in this role requires strong organizational, coordination, and operational support skills, along with the ability to manage multiple priorities, support cross-functional collaboration, exercise sound judgment, and proactively support evolving organizational needs in a dynamic, fast-paced environment. The role also requires attention to detail, adaptability, discretion in handling confidential and sensitive information, strong communication and interpersonal skills, and a collaborative approach.

Essential Duties and Responsibilities Administrative Support Coordinate scheduling and logistics needs for assigned functional areas, primarily supporting the schedules of applicable leaders.

Serve as an initial point of contact for routine inquiries and requests related to assigned functional areas, providing routine information, coordinating follow-up, routing matters to appropriate team members, and escalating issues as needed.

Organize internal and external meetings, events, and guest visits and ensure proper setup, including ordering food and beverages (as required), notifying attendees, managing logistics, drafting and distributing agendas, and providing a seamless and professional experience.

Coordinate travel logistics for events and activities within assigned functional areas, including flights, transportation, lodging, and any other travel support as needed.

As needed, accurately record and distribute detailed meeting notes, action items, and key decisions from meetings, ensuring clear communication and follow-up on tasks and deadlines.

Track, monitor, and follow up on project-related activities, dependencies, and action items for assigned functional areas, collaborating closely with applicable leaders to provide regular updates on outstanding tasks.

Assist with the creation of initial budgets, regularly review actual budget performance for assigned functional areas, follow up on budget variances, and prepare expense reports.

Provide coordination and administrative support across functional areas as needed to address workload demands, shifting priorities, and organizational needs.

Provide administrative and coordination support for the President’s Office, based on organizational needs and priorities, including scheduling, meeting logistics, travel…