Manager, Supplier Excellence

Job Description

Job Profile Summary

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders: supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives.

Builds accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans.

Manages projects by supporting building project plans; input on tasks, assignments to team members; scheduling and documentation, including developing scorecards and metrics; enabling projects from start to completion; in accordance with agreed upon timelines. Manages the execution of multiple business plans and projects with appropriate prioritization by identifying customer and operational needs; communicating timely, removing barriers that impact performance; providing resources;

identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Supports the development of teams by providing training and support; monitoring team members’ growth; sharing key learning; providing feedback; providing input on performance appraisals; and ensuring stakeholders and team members have the knowledge and skills necessary to deliver on projects’ objectives. Manages support to internal and external customers by reviewing project requests and project plans; analyzing data; driving solutions to business problems and key processes;

proactively providing feedback and providing recommendations for resolution.

Culture Champion:
Models the company’s values to foster our culture; holds oneself and others accountable; and supports the company’s commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership:
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Influencing and communication:
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Embrace change with curiosity and courage:
Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace digital transformation and change: seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Customer-service focus:
Delivers expected business results while putting the customer first and consistently.

Foster Diversity, Equity & Inclusion: supports diverse and inclusive high performing teams. Embraces diversity in all its forms; and actively supports diversity goal programs.

• Tier 2 support for internal stakeholders and vendor contract execution questions.
• Supports vendor experience improvement (onboarding, contracts and key performance tools)
• Ticket management and resolution
• Escalation management
• Processing of contracts in company’s systems
• Daily reporting of contract status, issues, tickets & escalations
• Audit of process and completion of contracts and prioritized vendor projects

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry,…