Director, Technology Operations, Ecommerce Fulfillment Strategy

Position Summary… What you’ll do… The Director of Technology Operations is a customer‑obsessed leader responsible for driving initiatives that enhance customer experience and speed across Walmart’s fulfillment channels. This exciting opportunity will lead high‑impact projects focused on developing strategies that increase the delivery speed of packages to customers and the assortment available to customers at fast speeds. The role will work primarily with cross‑functional teams including Merchandising, Supply Chain, and Operations to deliver data‑driven solutions that improve our customer value proposition.

The role is based full‑time in Bentonville, Arkansas (in‑office, 5 days per week) and reports to the Senior Director of Fulfillment Speed within the Walmart eCommerce Digital Fulfillment Transformation organization.

• You have 7+ years of experience in business or product operations, strategy, or process improvement
• You are passionate about understanding network design and championing customer‑first solutions
• You possess strong analytical and communication skills, with the ability to turn data into actionable insights
• You have proven success leading complex, cross‑functional projects in dynamic environments
• You are a self‑starter who thrives in ambiguity and enjoys driving continuous improvement
• You bring experience in eCommerce, merchandising, or supply chain strategy

• Identifying and Prioritizing Projects:
  Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for fulfillment speed & the customer experience
• Benefit Quantification:
  Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking. Obsess over customer outcomes and demonstrate how customers respond to better speeds
• Roadmap Ownership:
  Develop roadmaps to deliver speed capabilities across assets, operational improvements, and technical development
• Collaboration:
  
  Define and lead requirements with key partners (product, strategy, operations), prioritizing initiatives, setting goals, and holding teams accountable for delivering against the plan
• Results and Accountability:
  Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on increase customer coverage, FC assortment, order cut times and peak volume capacity

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The amount you receive depends on your job classification and length of employment. It will meet or exceed the…