Community Team Lead

Hospitality Starts Here

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it’s a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you’ll best take care of our guests. It’s working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it.

But most of all, we have heart!

Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Community Team Lead will multi‑task and support the Community Team while maintaining a pleasant flow of members entering and leaving the building, as well as helping member requests.

• Proactively handles any membership issues and troubleshoots problems as they arise. Loops in the Director of Membership for large‑scale concerns and issues.
• Responsible for day‑to‑day management of Community Team and desk operations, includes creating and assigning administrative tasks to Community Coordinators.
• Coordinate restocking amenities and supplies through ordering, inventory, and stocking.
• Provides information to prospective members regarding member benefits and general inquiries. Assists in the scheduling and leading of house tours and onboardings for potential members.
• Manages the scheduling of all Community Coordinators, ensuring proper desk coverage is met. Plays a vital role in tracking and reporting job performance and attendance of Community Coordinators to the Director of Membership.
• Onboarding and training of new and existing Community Coordinators.
• Address issues with members failing to adhere to house rules and policies.
• Act as point of contact for all PWK & Special Guest Requests, with completion of billing and internal spreadsheet.
• Day‑to‑day management of membership administration, including taking payments, auditing records, and reporting on financial standings.
• Act as a representative of Blake St at off‑site recruitment opportunities while inspiring potential new leads and encouraging the submission of applications.
• Train the team and manage implementation of new software and processes with guidance from the applicable Director of the department.
• Monitor software to ensure it is correctly set up and functioning and seek support when necessary to resolve system issues.
• Execution of monthly birthday cards to members with help from the Community Coordinators.
• Assist with the hosting of member events and provide appropriate staffing support upon request.
• Working with the Marketing and Communications Manager to ensure house marketing is up‑to‑date and accurate, including event flyers, closure signs, and general postings.
• Self‑manage. Follow attendance policy, clock in/out appropriately, adhere to dress code, be proactive in accomplishing duties, adhere to company policies and procedures.
• All other duties as assigned by the Director of Membership.

• 1–2 years of administrative experience.
• Strong computer skills and the ability to monitor numerous software tasks.
• High energy, positive, professional attitude, takes pride in work.
• Strong writing/communications skills and phone etiquette.
• Demonstrates strong leadership capabilities and interpersonal skills.
• Possesses strong qualities of integrity, credibility, and commitment to company mission.
• Degree in Hospitality Administration or Business, preferred.
• Experience in a hospitality environment, especially in members clubs, preferred.
• Excellent multitasking skills; strong organizational ability, time management and detail orientation.
• Must be able to work mornings, evenings, and weekends.

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast‑paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.