Client Service Coordinator PT

DESCRIPTION

As a Client Service Coordinator
, you’ll play a critical role at the center of client operations—serving as the trusted expert and primary point of contact for both internal leaders and external partners. This role is ideal for a proactive, detail‑driven professional who thrives in a fast‑paced environment and enjoys turning strategy into execution.

• Be the go‑to expert in 360:
  Establish yourself as a trusted subject‑matter expert in the 360 platform, acting as the primary liaison between the Department Manager, Director of Client Solutions, and cross‑functional teams to ensure seamless execution of client programs.
• Drive client and business success:
  Lead and execute mutual business goals for Acosta and its clients by translating client objectives into clear, actionable plans that support sales growth and operational excellence.
• Own assignment setup and communication:
  Ensure every assignment is set up accurately in 360, including online scheduling and call report configuration, while clearly communicating requirements, updates, and changes to internal stakeholders.
• Monitor performance and recommend improvements:
  Track progress against performance objectives for local business managers, identify gaps, and provide corrective actions or recommendations to improve in‑store execution and deliverables.
• Support and guide client service teams:
  Provide clear direction and ongoing support to client service team personnel to help achieve sales targets, team goals, and high client satisfaction.
• Manage change with confidence:
  Coordinate and manage all job or service order changes, partnering closely with the Client Director and Service Coordinator team to ensure accuracy, alignment, and timely execution.
• Maintain strong communication and reporting:
  Follow consistent communication and reporting procedures with your Department Manager, ensuring transparency, accountability, and alignment across teams.
• Continuously learn and adapt:
  Build and maintain a strong understanding of 360 processes and best practices, staying agile as client needs and business priorities evolve.
• Contribute beyond the job description:
  Perform additional duties as needed, supporting team success and continuous improvement across client service operations.

• High School Diploma or GED required
• Associate degree, vocational, or technical degree preferred
• Bachelor’s degree preferred, particularly in Business, Marketing, Communications, or a related field
• 1–3+ years of relevant experience in client services, coordination, administrative support, retail, marketing, or a fast‑paced business environment. Equivalent combination of education, training, and experience will be considered.

• Ability to successfully prioritize and manage multiple tasks and deadlines in a dynamic environment
• Strong interpersonal, written, and verbal communication skills, with the confidence to collaborate across teams and communicate clearly with leadership
• Working knowledge of 360 processes or the ability to quickly learn and apply system workflows and best practices
• Solid general business, planning, and organizational skills, with attention to detail and follow‑through
• Advanced proficiency in Microsoft Excel and strong working knowledge of other Microsoft Office applications (Word, Outlook, PowerPoint)
• Ability to analyze information, apply logical thinking, and communicate insights effectively in both written and verbal formats, including preparing business communications for senior leaders
• Proactive, results‑oriented mindset with a strong sense of ownership and accountability

• Strong analysis and comprehension skills
• Sound judgment and decision‑making abilities
• Excellent time management and organizational skills
• Consistent professional communication style and collaborative approach to teamwork

• Ability to meet essential physical requirements, including:
• Seeing
• Color perception
• Listening

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and food service agencies reimagining the way…