Supervisor, Digital Service

Employer Industry: Contact Center Services

• Salary up to $70,000
• Comprehensive health and life insurance plans
• 401(k) plan with company match
• Paid time off and holiday pay, including maternity/paternity leave
• Casual dress environment and tuition reimbursement
• Opportunities for leadership mentoring and professional growth

• Monitor and evaluate digital agents’ interactions to ensure accuracy and alignment with company policies
• Identify and document issues in digital agent responses, collaborating with internal teams for improvements
• Provide feedback for enhancing digital agent performance and participate in testing updates
• Support human agents by ensuring proper escalation of complex customer issues
• Review performance reports and provide insights to enhance workflows and customer experience

• High School Diploma or GED required
• Bachelor’s Degree in Statistics, Mathematics, Data Science, Computer Science, or a related field, or equivalent relevant work experience
• Minimum of 2 years of experience in a contact center or customer service environment
• At least 1 year of experience analyzing data trends and patterns
• Experience with quality monitoring and process improvement

• Hands‑on experience with generative AI, large language models, and agentic systems
• Familiarity with data analytics and AI‑driven automation tools
• Previous exposure to process improvement and content development
• Strong analytical thinking skills and curiosity about system processes
• Ability to effectively communicate complex information to diverse audiences

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.